Senior Product Manager

Job Description

We’re hiring a dedicated product manager to own B2C ecommerce, conversion rate optimization and payments. You’ll shape our custom commerce platform and prioritize improvements to the business throughout the transition.

You’ll work directly with our head of tech, engineers, data engineer, finance, marketing and showroom operations.

Key Duties and Responsibilities:

• Product roadmap: prioritize customer and business problems across discovery, ring configuration, appointments, cart, checkout and payments
• Customer insight: combine customer conversations, showroom feedback, support issues and behavioral data to identify friction
• CRO: develop hypotheses, select appropriate experiments and make rollout decisions from measured results
• Full-funnel measurement: connect website behavior to online purchases, appointment bookings, attendance and subsequent showroom sales
• Payments experience: improve payment completion, deposits, balance payments, refunds and recovery from failed payments
• Provider evaluation: assess payment and financing options with finance, including cost, approval rates, fraud and operational effort
• Delivery: write clear requirements and acceptance criteria, resolve scope decisions and coordinate business acceptance testing
• Migration readiness: define essential launch capabilities, sequence releases and coordinate staff readiness with operations
  
  

Requirements and Experience:

• B2C product ownership: a record of owning an ecommerce product or a substantial purchase funnel
• CRO results: measurable improvements in conversion or purchase completion, with a clear explanation of how you assessed the result
• Payments experience: direct work with checkout, payment providers, authorization rates, refunds or chargebacks
• Analytical judgment: ability to define reliable metrics, interpret experiments and work with a data engineer to validate measurement
• Commercial understanding: ability to assess conversion gains alongside margin, payment costs, cancellations and support burden
• Technical fluency: comfort discussing APIs, integrations, data dependencies and release tradeoffs with engineers
• Delivery ownership: ability to make prioritization decisions and stay involved through launch, measurement and iteration
• High-consideration retail: jewelry, luxury, configurable products or other purchases involving a longer decision process
• Connected channels: customer journeys spanning ecommerce and physical locations
• Commerce migrations: replacing a live platform while maintaining day-to-day trading
  
  

Success in this role means more completed, profitable purchases across online and showroom channels, improved payment completion and a roadmap focused on the highest-value customer problems.

Job Details:

• Schedule: We work Eastern Time US hours.
• Salary: $145,000-$180,000 based on experience
  
  

Benefits:

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the company's upside.
• Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
• 401k. Optional 401k program.
• Paid Time Off. Flexible, unlimited paid time off policy enables motivated, goal-oriented team members to recharge
• Disability and Life Insurance.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.