What are the responsibilities and job description for the Medical Secretary HOPD position at franciscanalliance?
Indiana Heart Physicians Building 5330 E Stop 11 Rd Indianapolis, Indiana 46237 The Medical Secretary is responsible for providing support to providers, which may include provider schedules, processes requests, referrals, verifications, and more. The Medical Secretary is an acting liaison between providers, clinical staff, insurance carriers, internal and external hospital departments, and patients. This role fills an additional level of administrative support to providers, and results in downstream increase in patient satisfaction. Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Monday to Friday 8am to 5pm schedule working in a busy Cardiology practice In person position Support providers through essential administrative duties: medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests, and schedules testing Manage new patient referrals, including creating records in electronic medical record (EMR), scheduling appointment, and verifying insurance Provide customer service via incoming and outgoing phone calls, email, and in-person interactions Process surgery clearance forms QUALIFICATIONS Required High School Diploma/GED 1 year Medical Office Required TRAVEL IS REQUIRED: Up to 20% EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.