What are the responsibilities and job description for the Registered Nurse Phone Triage - Electrophysiology position at Franciscan Health?
Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence.
WHAT YOU CAN EXPECT
Sign on Bonus Available (Ask your Talent Acquisition Advisor if eligible for Sign-On Bonus)
Monday to Friday 8am to 5pm schedule working in a busy Cardiology practice
In person positionEnjoy work life balance with consistent day shift schedule and observed holidays off work
This position is specifically for to serve as a dedicated Phone Triage Nurse for the Electrophysiology (EP) program, supporting patients with heart rhythm disorders and coordinating care across their treatment journey
Provide specialized telephone triage for electrophysiology patients, assessing arrhythmia-related symptoms, cardiac device concerns (pacemakers/ICDs), and post-procedure recovery needs to ensure timely and appropriate care
Coordinate electrophysiology patient care by reviewing diagnostic results, addressing medication and treatment questions, and collaborating closely with providers to optimize outcomes for patients with heart rhythm disorders
Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
QUALIFICATIONS
Required Associate's Degree Nursing/Patient Care
Preferred Bachelor's Degree Nursing/Patient Care
1 year Nursing/Patient Care in acute care or ambulatory settings Preferred
Basic Life Support Program (BLS) - American Heart Association
Registered Nurse (RN) - State Licensing Board
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.