What are the responsibilities and job description for the Patient advocate position at Franciscan Health?
Franciscan Health Olympia Fields Campus
20201 S Crawford Ave Olympia Fields, Illinois 60461
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest.
Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
- Service Recovery Coordinates Complaint and Grievance processes including the intake, documentation, distribution, and verification of the resolution of complaints and grievances in accordance with CMS guidelines and department policy and procedures.
- Feedback Coordinates the Compliments and Recognition processes including the intake, documentation, distribution of compliment and recognition in accordance with CMS guidelines and department policy and procedures.
- Quality Control and Improvement Monitors quality control, quality assurance, safety and inspection control practices to assure compliance with internal and external regulations / policies.
- Reporting Programs and produces reports that support quality improvement initiatives including metrics, regulatory or quality reporting requirements.
- Documentation Provides a centralized, documented process to respond, investigate and resolve complaints and grievances.
- Patient Complaints Management Monitors patient complaints, and resolution to ensure all complaints and issues are resolved in a timely and appropriate manner and according to policy.
Qualifications
- Preferred Bachelor's Degree
- 2 years Customer Service Required
TRAVEL IS REQUIRED : Never or Rarely
Never or Rarely
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Last updated : 2024-10-24
