What are the responsibilities and job description for the Application Business Analyst II position at Franciscan Health?
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.
Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.
WHAT YOU WILL DO
Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.
Collect information regarding potential system enhancement needs.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
Follow organizational practices for incident, change and requests management.
Act as a Franciscan Alliance applications expert to assist with the creation of training programs.
Research, analyze, and present information regarding potential system enhancement needs.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
WHAT IT TAKES TO SUCCEED
Knowledge of application delivery and system & technology integration.
Implementation Testing Workflow Analysis & Technical Troubleshooting.
Teamwork/Collaboration.
Solve problems by analyzing information and using logic to address issues and problems.
Facilitate and lead meetings.
Adapt and respond quickly to changing priorities.
Manage conflict and tactfully handle complaints and difficult situations.
Customer service skills.
Effectively communicate verbally and in writing as appropriate for the needs of the audience.
Take needed action without direct instructions.
Qualifications
- Associate's Degree Preferred and
- Bachelor's Degree Preferred and
- High School Diploma/GED Required
- 2 years Relevant Work Experience Required
- EPIC Certified (if required by role) - EPIC within 90 Days Required
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
