What are the responsibilities and job description for the Office Administrator/Front Office Staff position at Francis S. Infurchia & Company, LLC?
Office Administrator / Front Office Staff
Francis S. Infurchia & Company, LLC | Norwalk, CT Compensation: Commensurate with experience Hours: Flexible within office hours of 8:30 a.m. to 5:00 p.m., Monday through Friday
About the Role
Busy Norwalk public accounting firm seeks a front office administrator to serve as the first point of contact for clients and provide essential administrative and operational support to partners and accounting staff. This role is central to keeping the office running smoothly, particularly during tax season, and involves a wide range of responsibilities spanning client service, tax administration, billing, and office operations.
Key Responsibilities
Front Desk & Client Service
- Answer phones, direct calls, and take messages
- Greet clients who enter the office with a professional and welcoming demeanor
- Manage email communication with clients and staff
- Onboard new clients
- Schedule appointments and meetings
- Assist in maintaining client files and records.
Tax & Accounting Support
- Assist in collecting client information, logging in, tracking and processing tax returns
- Track and manage internal deadlines, IRS deadlines, and fiscal year ends
- Prepare deadline reports, tax letters and client mailings
Billing & Banking
- Prepare, edit and process client billing, ensuring accuracy and delivery of invoices
- Handle collections follow-up
- Prepare bank deposits and complete bank deposit runs
Office Operations
- Maintain filing systems and overall office organization and workflow
- Assist in tracking and ordering office supplies
- Process mailings and maintain the mail log
- Enter time into billing program for partners
- Complete satellite office runs
Firm Administration & Staff Support
- Provide direct assistance to partners and accounting staff
- Help coordinate staff workload and client communication
Qualifications
- Excellent written and oral communication skills
- Professional, personable, and engaging demeanor
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Comfortable learning and working with tax and accounting software (SafeSend, SurePrep, Tax Caddy, Ultra Tax and billing program)
- Prior experience in an accounting firm or professional office environment a plus
How to Apply
Please send a cover letter and resume to beth@fsicpa.com.
Principals only. Recruiters, please do not contact this job poster.
Work Location: In person