What are the responsibilities and job description for the Assistant Front Office Manager position at Francis Marion Hotel?
About the Company
FREE Meals during work shift! Who we are Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For over a century, the Francis Marion has been known for its exceptional hospitality and service.
About the Role
We have an immediate opportunity for a full time Assistant Front Office Manager. The Assistant Front Office Manager will assist the Front Office Manager in supervising the front office staff including the Front Desk Agents, PBX, Concierge and Bell Staff. This position is responsible for the day to day operations of the Front Office Department and this individual assumes Manager on Duty responsibilities.
Responsibilities
- The Assistant Front Office Manager will assist the Front Office Manager in supervising the front office staff including the Front Desk Agents, PBX, Concierge and Bell Staff.
- This position is responsible for the day to day operations of the Front Office Department.
- This individual assumes Manager on Duty responsibilities.
- Must be able to stand for long periods.
- Ability to move from place to place up stairs.
- Lifting and carrying luggage.
- Ability to hear and communicate with others.
- Must be willing to work a flexible schedule including days, nights, weekends and holidays.
Qualifications
- This job requires 1-2 years prior hotel front desk experience.
- A Hospitality degree is a plus.
Required Skills
- Strong customer service skills, conflict resolution skills and attention to detail are required.
Preferred Skills
- Knowledge of HMS INFOR is a plus.
Pay range and compensation package
- FREE Meals during work shift!
Equal Opportunity Statement
The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.