Business Manager

Summary Description 

Individual is responsible for the day-to-day administrative functions of the funeral home, including oversight of human resources, accounting, housekeeping, and interior/exterior maintenance of the facility and vehicles. Oversees caskets, urns, clothing, and other merchandise purchases. Prepares reports and communicates regularly with ownership and the management team.     

Knowledge, Skills and Abilities 

Individual has proven management experience and the ability to delegate tasks.  Exhibits excellent interpersonal and communication skills (oral and written) and can work effectively with a wide range of constituencies in a diverse community. Solid supervisory skills and ability to apply principles and practices of business management.   Skill in analyzing and interpreting financial data and preparing financial reports, statements, and/or projections.  Ability to develop and maintain recordkeeping systems and procedures, knowledge of cash management principles and/or procedures, contracting process, and associated local, state, federal, and other regulations. Must have skill in the use of Windows-based computer operating systems and proficiency in utilizing Intuit QuickBooks and the Microsoft Office suite of programs (Word, Outlook, Excel).  Must possess, or be able to quickly develop, working knowledge of building systems (HVAC, electrical, plumbing, etc.) to effectively manage and maintain physical plant. 

Education, Training and Experience 

Bachelor’s degree or higher in Business and/or Human Resources Management. Minimum of three years as a business manager or comparable management experience required. 

License Requirements  

Possession of a valid Maryland Class C driver's license with a safe driving record. Existing appointment or ability to apply for a Maryland State Notary Public is preferred 

Physical Demands 

Work can be stressful, both physically and emotionally, with a considerable amount of time spent sitting in front of a keyboard and/or on the telephone. Some lifting of objects of up to 50 lbs. Primary work is done in and around the office with occasional exposure to extreme weather conditions.    

Duties and Responsibilities 

(The duties listed below are typical examples of the work performed. This is not an exhaustive statement of duties, responsibilities, or requirements, and does not limit the assignment of additional related duties for the position. Not all duties assigned are included, nor are all duties listed performed every day.) 

Payroll & Compensation Management 

• Oversee biweekly payroll processing, ensuring timely submission.  
• Manage end-of-month payroll tasks, including Medicare Supplement payments for eligible employees. 
• Coordinate and attend annual payroll year-end webinars provided by Payroll Network. 
• Lead complex payroll adjustment processes, including executive HSA contributions and health insurance premium reconciliations, collaborating cross-functionally to ensure accurate year-end W-2 reporting. 
• Maintain compliance with federal reporting requirements. 

Timekeeping & Workforce Administration 

• Monitor and reconcile employee timecards daily. 
• Maintain accurate electronic timecard records and evaluate opportunities for enhancing employee self-service time entry. 
• Perform weekly timecard audits to correct missed punches and time-off discrepancies to ensure efficient payroll processing. 
• Coordinate training with payroll and HRIS vendors to ensure full understanding of system functionality for full employee lifecycle management. 
• Maintain working knowledge of HRIS and payroll platforms to ensure accurate employee data management and regulatory compliance. 
• Act as system liaison with external vendors to resolve issues related to payroll processing, benefits, and employee records. 

Benefits & Retirement Administration 

• Coordinate benefits administration timelines that do not align with the calendar year, addressing reconciliation gaps between payroll processing and benefit payments. 
• Manage health insurance renewal cycle. 
• Coordinate annual 401(k) Plan Notices and Disclosures, ensuring timely distribution to all eligible participants and terminated employees with account balances. 
• Publish required notices through the HRIS platform (iSolved). 
• Administer automatic enrollment for new hires into the company’s 401(k) plan. 
• Distribute account setup materials and coordinate with the plan administrator to ensure employees complete account activation and investment elections. 
• Serve as the primary point of contact for retirement plan enrollment questions and escalation issues. 

Accounting, Finance & Compliance 

• Approve checks and financial accounts, recommending implementation of standardized approval schedules. 
• Oversee accounts payable processing, evaluating biweekly scheduling for improved efficiency. 
• Manage accounts receivable reviews and reconciliation monthly in coordination with finance leadership. 
• Maintain payroll and financial records, including quarterly binders and archived documentation for audit and tax purposes. 

Inventory & Operations Management 

• Manage ordering and inventory control for caskets and urns. 
• Conduct annual year-end physical inventory of caskets and urns. 
• Maintain valet scheduling and operational coverage. 

Facilities & Building Management 

• Coordinate annual and periodic inspections and certifications. 
• Liaise with third-party vendors and inspection agencies to ensure regulatory compliance. 
• Evaluate building maintenance strategy, including potential outsourcing opportunities. 

Risk Management & Insurance 

• Support annual workers’ compensation audit processes, coordinating with insurance carriers and meeting reporting deadlines. 
• Manage business insurance administration and communication with insurance providers. 

Systems & Administrative Oversight 

• Maintain website ordering access credentials and documentation for vendors and product suppliers. 
• Address notary service needs for the organization, coordinating coverage to ensure operational continuity. 

Vendor Access & Plan Administrator Oversight 

• Manage and maintain administrator access for all benefits and payroll platforms, including retirement plan administrators, payroll systems, and insurance carriers. 
• Support transitions in administrative responsibility.