What are the responsibilities and job description for the Team Member position at Franchise Store 168?
Wayback Burgers® is accepting applications for Team Member help. Applicants should have a flexible schedule and be willing to work evenings and weekends. Team Members prepare food products for customers maintaining the highest level of product quality and cleanliness. Team Members provide prompt and efficient service to customers in a courteous and friendly manner while striving to exceed service expectations.
Duties Include:
- Taking customer’s food orders.
- Maintaining courteous interaction with customers at all times.
- Assembling food such as sandwiches, hamburgers, salads and preparing milkshakes.
- Preparing all food products according to standard operating procedures.
- Portioning and wrapping food or placing it directly on dine in plates for service to patrons.
- Packaging takeout food.
- Serving customers at counters.
- Stocking refrigerators and stations.
- Initiating actions to resolve customer complaints and referring customers concerns to the management team immediately.
- Ensuring products/supplies are rotated using the FIFO method.
- Monitoring and maintaining all products and supplying levels and notifies management team when levels are low.
- Notifying management team immediately when equipment requires repair.
- Ensuring production and service areas are organized, professional and clean at all times.
- This role may include additional responsibilities that may be assigned by the management team.
Experience and Education:
- No formal education required.
- On the job training is provided.
- Basic reading, writing and math skills.
Skills and Knowledge:
- Effective communication skills.
- Good interpersonal skills.
- Demonstrates wiliness to learn.
- Customer service oriented.
- Active team player, remains calm under pressure.
- Displays positive personal characteristics and values, is reliable, dependable, honest and trustworthy.