What are the responsibilities and job description for the Director of Accounting Client Services position at Franchise Resource?
Franchise Resource provides bookkeeping and financial services specifically for franchise businesses, helping franchise owners better understand their numbers and run stronger businesses.
As a Director of Accounting Client Services, you’ll lead the Client Services team and oversee the client experience for the franchise owners we serve. You’ll focus on building strong client relationships, developing and supporting your team, and ensuring clients receive consistent, timely, and high-quality service.
You’ll mentor team members, manage priorities and workloads, provide guidance on more complex client needs, and identify ways to strengthen processes and improve the client experience. You’ll also work closely with leadership to enhance operations and support the continued growth of the company. Candidates must live within 1–2 hours of Omaha, NE for occasional in-person team meetings and trainings a few times per year.
What We're Looking For
MUST HAVE
- Background in finance or accounting
- Residence within 1–2 hours of Omaha, NE to attend occasional in-person team meetings and trainings
- Experience with QuickBooks Online and bookkeeping, accounting, or financial services
- Strong understanding of financial statements, with the ability to read and interpret financial reports
- Proven leadership experience managing and developing a client services or similar team
PREFERRED
- Highly organized with strong attention to detail
- Excellent written and verbal communication skills
- Proactive, dependable, and comfortable taking ownership
- Strong client relationship and problem-solving skills
- Ability to manage multiple clients, priorities, and deadlines
- Comfortable reviewing financial statements and explaining financial information to clients
- Experience working with small businesses or franchise owners is a plus
What We Offer
- 401k match (up to 4%)
- Quarterly bonus incentive
- Collaborative and supportive team culture
- Paid time off
- Remote work with occasional in-person team meetings and trainings
- A leadership role with the opportunity to make a meaningful impact on the company
- Growth and advancement opportunities
Pay: $70,000.00 - $75,000.00 per year
- Benefits: 401(k) matching (up to 4%)
- Paid time off
Salary : $70,000 - $75,000