What are the responsibilities and job description for the Sales Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions.
CORE WORK ACTIVITIES
Understanding Market Opportunities and Driving Revenue
- Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with counterpart to effectively manage the business opportunity.
- Responds to and manages larger and more complex incoming opportunities for the property.
- Identifies, qualifies and solicits new business to achieve personal and property revenue goals.
- Focuses efforts on accounts with significant potential sales revenue.
- Develops effective sales plans and actions.
- Works with partners to develop creative ideas and proposals for events.
- Maximizes revenue by upselling packages.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Handles complex business with significant revenue potential as well as significant customer expectations.
Building Successful Relationships
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Provides excellent customer sales service in order to grow share of the account.
- Manages and develops relationships with key internal and external stakeholders.
Additional Responsibilities
- Utilizes intranet for resources, templates, and information.
- Participates in site visits.
- Develops and facilitate execution of contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.
CANDIDATE PROFILE
Education and Experience
Required:
- A minimum of 2 years’ experience, (ideally 3 to 5 years’ exp.) in the sales and marketing or related professional area.OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years of experience in sales and marketing or related professional area.OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years of experience in sales and marketing or related professional area.
At Hotel Vista Sierra by Marriott, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
This company is an equal opportunity employer.
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