What are the responsibilities and job description for the Operations Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join the team at the Moxy Hotel & Residence Inn Portland Thompson’s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland’s most exciting waterfront destinations, newly opened in July 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the beginning — welcoming guests to a vibrant stay steps from Thompson’s Point’s concerts, events, dining, and culture.
We’re looking for a passionate, driven, and detail-focused Hotel Operations Manager to help bring our brand-new hotel to life. This is a unique opportunity to shape the guest experience from the start—leading Evening Front Office as well as Food & Beverage teams to deliver a seamless, high-energy hospitality experience. You’ll help build a culture rooted in service excellence, teamwork, and pride across all guest touchpoints. This position will be covering the PM shift.
If you thrive in a fast-paced environment, love developing people, and are energized by creating memorable guest experiences, this role is for you.
Who We Are
At Colwen Hotels, we believe hospitality is personal. Built on hard work, character, and authenticity, we empower our teams to think creatively, take initiative, and deliver experiences that stand out.
With 49 hotels across 9 states—and more on the way—we’re growing fast and creating real opportunities for career advancement. When you join us, you’re not just taking a job—you’re building a future.
What You’ll Do
As Hotel Operations Manager, you’ll be at the heart of the hotel’s success—leading daily operations, inspiring your team, and ensuring every guest leaves impressed.
Your impact will include:
- Leading Front Office and Housekeeping teams to deliver exceptional service every day
- Partnering with Food & Beverage operations, including bar service, to ensure a cohesive and elevated guest experience
- Creating a positive, engaging work environment where associates feel valued and motivated
- Managing staffing, scheduling, and performance to meet both guest expectations and financial goals
- Overseeing inventory, supplies, and operational resources with efficiency and attention to detail—including coordination with F&B needs
- Monitoring budgets, payroll, and performance metrics to drive smart business decisions
- Reviewing daily reports and proactively resolving issues to keep operations running smoothly
- Hiring, training, and developing a high-performing team from the ground up
- Taking ownership of guest concerns and turning challenges into positive experiences, including those related to bar and dining experiences
- Identifying trends and implementing creative solutions to continuously improve service
- Ensuring compliance with company standards and all applicable laws and regulations.
What You Bring
- Hospitality experience (degree preferred, but passion and experience matter most)
- At least 1 year of hotel supervisory experience
- Housekeeping experience (supervisory experience a plus)
- Food & Beverage and/or bartending experience strongly preferred, with an understanding of bar operations, guest engagement, and service flow
- Strong communication and leadership skills
- The ability to multitask, problem-solve, and stay calm under pressure
- A genuine passion for service and team development.
Comprehensive Medical coverage with company-funded HRA Dental & Vision Insurance, Flexible Spending Accounts, 401(k) with Employer Match (Traditional & Roth options), Generous Paid Time Off, Hotel discounts for you and your family, Exclusive discounts on travel, entertainment, and retail, Training, development, and clear paths for career growth, Employee Assistance Program and supplemental benefits
This company is an equal opportunity employer.
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