What are the responsibilities and job description for the Night Auditor position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Overview
The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.
What You'll be Doing:
-Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
-Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
-Process check-ins and check-outs for guests arriving and departing during the night hours.
-Manage reservations and room assignments, ensuring accurate information and availability.
-Handle phone calls, take messages, and provide information to guests as needed.
-Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
-Ensure compliance with data protection and privacy regulations when handling guest information.
-Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
-Nightly Reports and Reconciliation:
-Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
-Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
-Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
-Accounting and Bookkeeping:
-Post charges, payments, and adjustments to guest accounts accurately.
-Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
-Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
-Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
Skills and Abilities
-High School Education, or an equivalent of previous experience.
-Proven experience in hotel front office operations or guest services.
-Excellent communication and problem-solving abilities.
-Proficiency in hotel management software and computer systems.
-Experience with Microsoft Office applications.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
$18/hr
This company is an equal opportunity employer.
frnch1
Salary : $18