Housekeeping Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Ownership Resorts Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 

 

Shift: 1st/2nd; must be available to work weekends and holidays.

 

Relocation assistance is available

 

CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets 

 

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

 

Inspects guestrooms on a daily basis.  

 

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.  

 

Inventories stock to ensure adequate supplies. 

 

Supports and supervises an effective inspection program for all guestrooms and public space. 

 

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.  

 

Ensures all employees have proper supplies, equipment and uniforms. 

 

Communicates areas that need attention to staff and follows up to ensure understanding. 

 

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.  

 

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.  

 

 

 

Conducting Human Resources Activities 

 

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.  

 

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.  

 

Schedules employees to business demands and for tracks employee time and attendance.  

 

Ensures employees understand expectations and parameters.  

 

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. 

 

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.  

 

Observes service behaviors of employees and provides feedback to individuals.  

 

Ensures employee recognition is taking place on all shifts.  

 

Participates in an on-going employee recognition program.  

 

Solicits employee feedback, utilizes an --open door-- policy, and reviews employee satisfaction results to identify and address employee problems or concerns.  

 

Participates in employee progressive discipline procedures.  

 

Celebrates successes and publicly recognizes the contributions of team members.  

 

 

 

Ensuring Exceptional Customer Service

 

Sets a positive example for guest relations.  

 

Participates in the development and implementation of corrective action plans to improve guest satisfaction.  

 

Empowers employees to provide excellent customer service.  

 

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.  

 

Responds to and handles guest problems and complaints.  

 

Strives to improve service performance.  

 

CANDIDATE PROFILE 

 

Education and Experience  

 

High school diploma or GED; 2 years' experience in the housekeeping or related professional area. 

 

OR  

 

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

Competitive Pay, Medical/Dental/Vision/401K opportunities, Travel discounts, Credit Union Membership, Tuition Reimbursement, Professional Counseling & Family Support, Growth and Development Opportunities

 

 

 

This company is an equal opportunity employer.

 

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