Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Peregrine Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed.
• Handle guest complaints, problem-solving, disturbances, and any special requests during shifts acting as the Manager on Duty.
• Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities.
• Enforce asset control procedures, maintain accurate logs, inform staff about VIPs and special requests, and ensure adherence to the Guest Recovery program.
• Greet guests upon arrival, ensure special requests are fulfilled, and escort guests to their rooms when appropriate.
• Oversee arriving reservations, monitor no-shows, and encourage creative upselling opportunities to optimize hotel revenue.
• Recruit, retain, train, and monitor Front Office employees, ensuring compliance with hotel policies and maintaining a professional, service-focused environment.
• Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication.
• Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels.
• Ensure all Front Office staff are aware of and adhere to fire, emergency, and security policies and procedures.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities. 
• Strong team player, able to partner with management and other employees in a professional manner.

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.