Sales Support Specialist

Job Title: CarPool Sales Support Specialist

Location: Omaha

Reports to: Sr. Director, Operational Support & Site Leader

Job Type: Full-Time

Status: Non-Exempt

Compensation: Hourly; $20-$23/hour

About Us:

Franchise FastLane is the #1 Franchise Sales Organization (FSO) in the country, recognized several times by Inc. 5000. We work with a select group of franchisors to perfect their discovery process, generate qualified franchisee leads, drive responsible growth, and empower entrepreneurs to build successful businesses. The CarPool Program is an extension of this mission, providing franchise development training, lead management, qualification, and sales process support for franchise brands through a streamlined, partnership-driven approach.

The Role:

The CarPool Sales Support Specialist serves as a key relationship and brand support partner for all CarPool brands. Unlike the traditional Sales Support Specialist role at FastLane, the CarPool Sales Support Specialist will occasionally include client-facing opportunities, working directly with brand founders, directors, and leadership teams. The CSS will manage day-to-day lead registration, territory checks, calendar and email support through HubSpot and client service while providing support on CarPool systems and best practices.

Key Responsibilities:

Lead Management & Registration 

• Serve as the first professional voice for all partner brand leads. 
• Receive and register consultant-submitted leads in the CRM system. 
• Communicate lead registration back to the referring consultant. 
• Support, as needed, organic lead qualification through standard CarPool processes: 

o  Schedule and host qualification calls. 

o  Confirm financial and territory qualifications. 

o  Enter leads into CRM and initiate scheduling of intro calls. 

Client Relationship Management & Coaching 

• Assist CarPool Client Success Manager with helping advise, train and support clients directly in the following areas 

o  Training on CarPool systems, including HubSpot, broker portal maintenance, and GbBIS mapping support. 

o  Answer phone and email questions from client brands as needed in a professional and collaboative manner 

o  Support and monitor client brands on compliance with CarPool program expectations and best practices 

Brand Onboarding & Operational Support 

• Support weekly communications to brands, including leadership and validation updates. 
• Own the territory checks and registration state compliance tracking. 
• Handle HubSpot support tickets in collaboration with other CarPool team members. 
• Recommend and support system/process improvements in partnership with the CarPool Client Success Manager, CarPool Success Coach and VP. 

Administrative & Internal Collaboration 

• Participate in cross-functional meetings to improve program alignment and client experience. 
• Handle administrative responsibilities such as: 

o  Coordinating client and consultant communications. 

o  Calendar management and email management. 

• Help bridge communication between sales, operations, and support functions. 

Qualifications: 

Education & Experience: 

• Degree from a 2 or 4-year institution, or equivalent experience preferred. 
• Proven work experience in sales support, client success, or operations. 
• Franchising experience preferred but not required. 

Skills: 

• Excellent verbal and written communication skills. 
• Client service mindset with patience and kindness in client interactions. 
• Comfortable supporting and training via email, phone, and Zoom. 
• Strong organizational and multi-tasking skills with high attention to detail. 
• Ability to manage multiple brands and switch between projects quickly. 
• General business knowledge to confidently explain franchise opportunities. 
• Technically strong, able to pick up new systems easily, and strong understanding of lead management processes and CRM usage preferred (especially HubSpot). 
• Proficient in Microsoft 365 Suite, and online conferencing platforms.