What are the responsibilities and job description for the Remote Cruise & Island Vacation Coordinator position at Fran's ExploreMore Travel?
About the Role:
We are seeking an organized, detail-oriented Remote Cruise & Island Vacation Coordinator to assist clients with researching, planning, and coordinating memorable cruise and island getaway experiences. In this remote role, you will act as the primary point of contact for travelers, helping them navigate ocean and river cruise itineraries, tropical island destinations, resort accommodations, excursion options, and travel logistics from start to finish.
This role is ideal for self-motivated individuals with strong communication skills, an enthusiasm for the travel and hospitality industry, and the ability to work independently in a remote environment.
Responsibilities:- Consult with clients via phone, email, video, or digital messaging to understand their travel preferences, budgets, and expectations.
- Research, organize, and present customized cruise itineraries, island resort packages, and destination activities.
- Coordinate travel logistics, including cruise cabin selections, flights, transfers, resort stays, excursions, and travel protection options.
- Manage client bookings, monitor confirmation details, track payment schedules, and review travel documents for accuracy.
- Maintain professional and timely communication with clients before, during, and after their travel.
- Keep organized records of client interactions, preferences, and booking details.
Requirements
- Basic computer skills and comfort using internet browsers, cloud-based tools, email, and digital booking platforms.
- Reliable high-speed internet access, a desktop/laptop computer, and a smartphone.
- Strong written and verbal communication skills with a professional demeanor.
- Excellent organizational skills, time management, and attention to detail.
- Customer-service oriented mindset with an ability to listen and understand client needs.
- Self-directed work ethic with the discipline to manage a remote schedule effectively.
- Prior experience in customer service, administrative support, sales, or travel coordination is a plus, but not strictly required.
- Must be legally authorized to work in the listed market/country.
Benefits
- Flexible remote work schedule
- Supportive and collaborative team environment
- Opportunity to gain experience in both hospitality and cruise industry
- Exposure to a variety of destinations, accommodations, and travel suppliers
- Access to travel-related discounts and perks after eligibility requirements are met
- Opportunity to strengthen customer service, communication, organization, and marketing skills
- Rewarding work helping clients enjoy seamless and memorable travel experiences