Operations Coordinator, The John C. Stalker Institute of Food and Nutrition - Framingham State University

GENERAL STATEMENT OF DUTIES:

Coordinate operations, logistics, and technology needs for all workshops to go, programs, conferences, events, resources, technology platforms and websites for The John C. Stalker Institute of Food and Nutrition (JSI). Track, quantify, evaluate, and report all program data in accordance with scope of work and strategic priorities. Identify, develop, and implement improved workflow, technology, and operational efficiencies.

SUPERVISION RECEIVED:

Director, The John C. Stalker Institute of Food and Nutrition

SUPERVISION EXERCISED:

None

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Coordinate all operational, logistical, and technical aspects of annual training events and all programming initiatives, including but not limited to venue location, contracts, cost analysis, timeline, workflow, staffing, vendors, catering, supplies, signage, communication, and execution of events.
• Assist with and support all professional development offerings and resources.
• Coordinate, maintain, and update all aspects of the JSI and SWITCH websites, including, but not limited to communication with the web team, and ensure compliance and accessibility requirements are met.
• Provide logistical and technical assistance for all online events, including but not limited to set-up, monitoring, and reporting on program and event registrations.
• Create, update, and coordinate all program/workshop to go guides, surveys, forms, data tables, workflows, reports, and certificates of completion.
• Communicate instructor and participant feedback from training events and workshops to the Director and Managers of Education & Wellness and Culinary Programs.
• Forecast, review, and analyze program costs to inform pricing.
• Track, quantify, and evaluate all program data for quarterly reporting in accordance with scope of work and strategic priorities.
• Review, update, ensure compliance with accessibility requirements, and maintain all training materials and coordinate print requests.
• Maintain records, tracking, and recommend the purchase of office equipment and hardware and coordinate annual laptop inventory with the University.
• Evaluate and recommend operational changes to improve workflow and efficiency in compliance with University policies.
• Communicate and work collaboratively with internal and external colleagues, departments, and partners, including but not limited to the Office of Food and Nutrition at DESE, the Department of Nutrition and Health Studies at FSU, as well as campus-wide departments at the University, vendors, contractors, and external partner organizations.
• Represent JSI to internal and external individuals and groups in a positive and professional manner. Respond promptly and professionally to daily communication.
• Accountable for ensuring that equal opportunity, inclusion, and equity are integrally tied to all actions and decisions in areas of responsibility.
• Performs other duties and responsibilities as needed.

WORKING CONDITIONS:

• Travel using personal vehicle throughout the state of Massachusetts, as needed.
• Ability to obtain and transport training materials, including supplies, laptops, etc.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree
• Two years of recent professional work experience with proven operational, technical, and administrative skills.
• Proficient in Microsoft 365 applications and Adobe Acrobat with the ability and enthusiasm to learn and adapt to new technologies and software solutions.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and desire to build and maintain effective working relationships with exceptional communication.

Additional Qualifications:

• Greater than two years of recent professional work experience, including conference/event planning.
• Proven ability to work independently and collaboratively while managing multiple projects and competing priorities; strong problem-solving and organizational skills, attention to detail, and the ability to exercise sound judgment.
• Demonstrated strong work ethic; concise, inclusive, culturally responsive, and customer-focused approach that supports collaboration and operational effectiveness.
• Experience with cost analysis and program reporting.
• Experience with digital platforms and tools, such as WordPress, Elementor, Zoom, Qualtrics, Panopto, YuJa Panorama, EqualGround, Constant Contact, and similar content management, survey, accessibility, and learning technologies.
• Experience working with or supporting school nutrition programs and related operations.

This is a full-time, grant-funded, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Staff Associate. The salary range is $67,000 - $72,000.

This is a grant-funded position. Ongoing employment is contingent upon continued grant funding.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.