Front Desk Assistant

At Frame Foxes, we believe every frame tells a story — and our team helps bring those stories to life. From custom designs to client consultations, we take pride in creativity, precision, and excellent service. We’re looking for an enthusiastic Front Desk Assistant to join our Cincinnati office and help create a welcoming, professional, and organized environment for our customers and team.

This role is ideal for someone who enjoys working with people, loves organization, and wants to grow within a creative, collaborative company.

Key Responsibilities

Front Desk and Client Experience

• Greet and assist customers, visitors, and partners in a warm and professional manner.
• Answer and route phone calls, emails, and messages efficiently.
• Maintain a clean, inviting front desk and client area that reflects our brand’s creativity.

Administrative and Office Support

• Process client orders, track documentation, and assist with scheduling and data entry.
• Coordinate appointments, meetings, and deliveries.
• Maintain accurate records of client interactions and transactions.
• Support management and design teams with administrative tasks and communication.

Customer Care and Coordination

• Provide product and service information to clients.
• Collaborate with design and production teams to ensure smooth order fulfillment.
• Handle inquiries and issues with professionalism, patience, and problem-solving skills.
• Assist with returns, exchanges, and general office organization as needed.

Required Qualifications

• High school diploma or equivalent; associate degree in Business, Communication, or related field preferred.
• 1–3 years of experience in reception, customer service, administrative, or office support roles.
• Excellent communication, multitasking, and organizational skills.
• Friendly and professional demeanor when working with clients and team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
• Strong attention to detail and ability to stay calm in a fast-paced environment.

Preferred Qualifications

• Experience in creative industries such as retail, design, or home décor.
• Familiarity with CRM or office management systems.
• Previous experience managing client interactions or assisting with order fulfillment.

What We Offer

• Full-time, on-site position at our Cincinnati, OH office.
• Competitive compensation package.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and company holidays.
• Professional growth and advancement opportunities.
• Supportive, team-oriented culture that values creativity and collaboration.

Why Join Frame Foxes

At Frame Foxes, our people make the difference. As a Front Desk Assistant, you’ll be the first point of contact for our customers and an essential part of a team that values creativity, craftsmanship, and connection. You’ll have the opportunity to grow within a supportive company that recognizes dedication and rewards excellence.

How to Apply

To apply, please submit your application directly through really by clicking the “Apply Now” button on this job posting.

Equal Opportunity Statement

Frame Foxes is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: In person

Salary : $18 - $24