CUSTOMER EXPERIENCE SPECIALIST

Description

Ready to elevate the customer journey? We're on the hunt for a Customer Experience Specialist to bring energy, precision, and passion to our fast-paced sales team. You’ll be the go-to for making customer interactions seamless and stress-free, keeping communication flowing and experiences awesome. You’re tech-savvy, detail-obsessed, and thrive in team settings. You love turning big ideas into real results—and making customers feel like rockstars while doing it.

Key Responsibilities

• Be the customer’s go-to—guide them through the product journey and make sure everything runs smooth from start to finish.      
• Keep things organized—set up and manage product details like item numbers and BOMs (don’t worry, we’ll teach you the lingo). 
• Own the order flow—process and update customer orders in our system like a boss. 
• Stay ahead of the game—keep customers and teammates in the loop with updates, timelines, and heads-ups if things shift. 
• Bridge the gap—translate customer needs into clear specs for our internal teams to crush it. 
• Level up the experience—help us keep our customer satisfaction score high (we’re aiming for 50 NPS). 
• Team up across departments—work with production, sales, and more to make sure orders are delivered on time and on point. 
• Always be improving—bring ideas to the table to make our service better and help boost sales every quarter.

Qualifications & Requirements

Education: High school diploma or equivalent required; an Associate’s or higher degree in Business, Marketing, or Sales is a plus.

Experience: 1-3 years in a customer-facing role.

Technical Proficiency: 

• Intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with Google Docs or similar work-sharing tools.
• CRM system experience is a plus.

Skills & Competencies: 

• Strong verbal and written communication skills.
• Exceptional attention to detail and organizational skills.
• Ability to collaborate across teams and adapt to changing priorities.
• Proactive problem-solving.

Core Values & Culture Fit

Our team operates on a foundation of integrity, teamwork, and relentless problem-solving. The ideal candidate should embody the following values:

• Customer-Centric Mindset: Act as the customer’s eyes, ensuring quality at every step.
• Collaboration & Respect: Foster an inclusive and encouraging work environment.
• Proactive & Solution-Oriented: Always seeking improvements and problem-solving efficiently.
• Accountability & Ownership: Taking full responsibility for commitments and actions.
• Passion & Dedication: Bringing energy and enthusiasm to work every day.

We’re big on people—our team and our customers. If you’re someone who genuinely cares and wants to be part of a crew that puts heart into everything, you’ll fit right in.

Why Join Us?

Obsessed with skincare and self-care brands? This is your in! Step into the luxury personal care scene with a role that actually makes waves. You’ll be at the heart of helping cool brands grow and glow—so if you’re all about impact, creativity, and good vibes, let’s talk!

Affirmative Action/EEO Statement

FMI is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice upon request.

FMI is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us through the job portal for this job posting.

EOE, M/F/D/V.