What are the responsibilities and job description for the Case Assembly Team Supervisor position at Fragomen?
Job Description
The Case Assembly Team (CAT) Supervisor will oversee the end-to-end case assembly process within an immigration law firm, ensuring timely, accurate, and high-quality case preparation for filing with U.S. Citizenship and Immigration Services (USCIS). This role requires strong leadership, organization, and communication skills to coordinate between legal teams, remote caseworkers, and onsite Assemblers. The Supervisor will be responsible for monitoring workflow, managing team performance, and ensuring compliance with firm and government filing standards.
CAT Supervision Duties:
- Oversee the Case Assembly process, including assigning tasks, monitoring progress, and conducting quality control review of production to ensure that immigration petitions are assembled correctly prior to Legal team digital review and shipment to USCIS;
- Train Assemblers on the workflow, tools, and communications procedure; ensuring CAT members are properly using all tools and systems related to the CAT tracking and processing;
- Review Assembler production and provide feedback on corrections and areas for improvement;
- Identify and document service failures, conduct root cause analyses, and implement workflow and/or tool changes to prevent recurrence;
- Conduct audits to ensure proper workflow and communications procedures are followed and Service Level Agreements (SLAs) are met;
- Report to Office Leadership to communicate progress, recommend areas for process or tool improvement, and conduct strategic planning any changes to the service;
- Liaise with Legal and support teams to conduct strategic planning for expected work volume;
- Monitor post-filing file management and SharePoint file purging processes to ensure compliance with Firm Policy;
- Analyze data and provide reports on volumes, trends, and service failures to senior management;
- Participate in and lead office-wide trainings on Case Assembly process;
- Serve as a primary POC for CAT and related issues or projects to the Boston Office;
- Manage the Case Assembly SharePoint Site, including document repository, MS List Tracking System, Excel workbooks, and process documentation;
- Provide training to and ensure Legal Team members are properly using all tools and systems related to the CAT tracking and processing; develop and maintain necessary training materials; and
- Collaborate with Office Services Manager to ensure logging and storing of physical case documents in the office aligns with Case Assembly process.
Other Duties:
- Coordinate the petition rejection process, including logging rejections, confirming receipt of physical petitions, communicating with Legal teams, and ensuring timely and accurate re-filings;
- Coordinate shipment, receipt and scanning of client and attorney wet signature pages for Legal Teams, including tracking volume, and anticipating future needs; and
- Coordinate in-office H-1B Cap filings, including printing checks and petitions, scanning completed petitions, and collaborating and communicating with Legal teams to ensure timely review and filing.
Qualifications & Skills:
- Minimum 3–5 years in an immigration law firm or legal operations role, preferably in case assembly, document management, or legal filing.
- Prior experience in immigration case processing
- Must be available to work in office Monday-Friday.
- Knowledge of USCIS filing procedures and immigration document requirements.
- Previous team leadership or supervisory experience required
- Familiarity with SharePoint, case management systems, and digital document workflows.
- Strong ability to review, proofread, and verify documents for accuracy.
- Excellent written and verbal communication skills for collaborating with legal teams, attorneys, and caseworkers.
- Ability to prioritize multiple tasks, manage deadlines, and work under pressure in a fast-paced environment.
- Capable of troubleshooting case processing issues and implementing workflow improvements.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
