Business Operations Supervisor

Job Description Business Operations Supervisor About the Role We are seeking an experienced Business Services Supervisor to lead daily office operations, case support functions, and team development across a fast-paced, professional services environment. This role requires a hands-on leader who can build efficient systems and ensure a high-quality workplace experience. This is a hybrid role, that will require in-office presence 4-5 days per week for the first three months, with occasional evenings and weekends required based on business. What You'll Own Manage, mentor, and develop a team of office services coordinators Conduct regular performance check-ins, development conversations, and training initiatives for direct reports Build and maintain SOPs and training materials to ensure consistency and operational standards across the team Oversee day-to-day administrative and records management functions Review, modernize, and build scalable processes and procedures Manage through high-volume and peak seasons, including surge planning and rapid resource allocation to meet shifting demands Serve as first point of contact for ad-hoc operational issues, triaging and resolving with urgency and good judgment Maintain a welcoming, well-organized front office environment, delivering exceptional hospitality to every visitor and employee who walks through the door Plan and execute office events and catering, from team gatherings to larger firm-wide programming, including hands-on setup and breakdown Support Facilities with supply chain management, inventory control, and coordination of deliveries Support space planning including moves, seating allocation, floor plan updates, and stakeholder coordination Build and maintain strong working relationships with attorneys, team managers, and supervisors across the firm, acting as a reliable and trusted resource for workplace needs Collaborate cross-functionally with IT on equipment setup, office builds, and hybrid workspace needs Serve as liaison for business continuity planning, safety protocols, and security training Plan, coordinate, and execute office events end-to-end, from intimate team gatherings to large-scale office-wide programming, managing logistics, timelines, and vendor coordination throughout Support and co-execute external events, client briefings, and community panels, serving as on-site host and point of contact for guests and speakers Manage event setup, breakdown, and real-time troubleshooting to ensure smooth execution regardless of event size or complexity Coordinate with internal stakeholders across departments to align on event goals, space needs, attendance, and communications Qualifications and Experience Bachelor's degree or equivalent work experience 5 years in office management, workplace operations, or a related field; law firm or professional services experience strongly preferred At least 1 year in a supervisory or leadership role with a track record of developing people Experience building and documenting processes, SOPs, and training materials Experience planning and executing events of varying size and complexity Hands-on approach to facilities, space organization, and operational precision Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities under pressure A self-starter who takes ownership, follows through, and proactively communicates Excellent written and verbal communication skills across all levels of an organization Proficiency in Microsoft 365 including Word, Excel, PowerPoint, SharePoint Lists, and Teams is required Compensation: The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $96,000.00 - $114,000.00 You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Salary : $96,000 - $114,000