What are the responsibilities and job description for the Freight Forwarder Apprentice position at Fracht USA?
POSITION OVERVIEW
The Freight Forwarder Apprentice participates in a structured apprenticeship program designed to develop foundational knowledge and hands-on experience in international logistics and freight forwarding. Apprentices support daily operations across air freight, ocean freight, domestic transportation, customs brokerage, and project cargo.
Through guided rotations in departments such as Key Accounts, Projects, and General Cargo, apprentices gain exposure to shipment coordination, operational processes, compliance requirements, and customer service. With support of experienced trainers and mentors along with coursework through the Houston City College apprenticeship program, apprentices build the skills needed to manage shipments and contribute to efficient global supply chain operations.
This program combines practical work experience with structured learning to help apprentices launch a career in international logistics.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
Logistics Coordination
- Assist with planning, tracking, and coordinating shipments across multiple transportation modes (air, ocean, road, rail).
- Support the preparation of booking requests, shipment instructions, and transportation documentation (commercial invoices, B/L, AWB, etc.).
- Maintain accurate data entry in systems such as CargoWise, internal trackers, and customer portals.
- Interact with carriers, warehouses, and Fracht offices to resolve delays, exceptions, and documentation issues.
Documentation & Compliance
- Assist with assembling export, import, and domestic documentation packages.
- Follow internal Standard Operating Procedures (SOPs) and compliance requirements for customs, transportation, and regulatory agencies.
- Support CHB and compliance teams as needed.
Operational Learning Rotations
Participate in scheduled rotations across departments (Key Accounts Projects- General Cargo), completing structured learning checklists.
- Attend required LMS coursework and instructor-led training sessions.
- Engage in experiential learning such as site visits, port tours, warehouse tours, industry events, and volunteer activities.
Team Support & Professional Development
- Collaborate with colleagues to improve processes and support project initiatives.
- Attend check-ins with trainers, Program Manager, and HR at designated intervals.
- Meet assigned competency milestones and demonstrate growth throughout the program.
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- High school diploma or equivalent.
- Eagerness to learn and openness to coaching; demonstrates curiosity and initiative.
- Professionalism, reliability, and strong interpersonal communication skills.
- Customer Service experience (retail, hospitality, call center, administrative, or similar).
- Multitasking ability; capable of handling multiple priorities in a fast-paced environment.
- Ability to enroll with Houston City College by program start date.
- Competency in basic computer applications, including Microsoft Outlook and Office.
- Must be legally authorized to work in the U.S.
Preferred Qualifications
- Previous exposure to logistics, transportation, supply chain, or business operations.
- Experience in professional communication roles (customer-facing or administrative).
PHYSICAL REQUIREMENTS
- Must reside in the Greater Houston area and reliably commute to the office.
- Ability to sit for extended periods in an office environment.
- Ability to lift up to 20 lbs. when needed.
- Ability to communicate clearly via phone, email, and in-person.
Diversity and Inclusion
We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.