Apartment Resident Manager

Summary

The Apartment Resident Manager is responsible for overseeing the daily operations of Vistas Apartments, a 84-unit affordable housing community located in Van Nuys, CA. This role ensures efficient property operations, regulatory compliance, and a positive living environment for residents.

The Apartment Resident Manager plays a key role in leasing and occupancy management, maintaining compliance with HUD housing regulations, and upholding high property standards. This position emphasizes strong customer service, effective communication, and collaboration with maintenance and support teams to deliver safe, well-maintained, and welcoming communities for residents. This position includes an on-site one-bedroom apartment for the Manager.

Duties and Responsibilities

Property Management

• Supervise and manage day-to-day operations, ensuring the property is well-maintained, safe, and welcoming.
• Coordinate maintenance and repair activities with the maintenance team and external contractors to ensure timely resolution of work orders.
• Conduct routine property inspections to uphold cleanliness, safety, and compliance with local and federal regulations.
• Oversee unit turnovers, preparing apartments for new residents efficiently.
• Enforce community rules and policies to create a peaceful and supportive environment.

Leasing and Resident Relations

• Serve as the primary point of contact for prospective residents, providing detailed information on available units, lease terms, and community amenities.
• Lead the leasing-up process for this new building, conducting property tours, screening applications, and assisting with lease execution in compliance with HUD guidelines.
• Facilitate move-in and move-out processes, conducting inspections and preparing all required documentation.
• Address resident inquiries and complaints professionally and promptly, resolving conflicts and fostering positive relationships.
• Promote resident retention through engagement, communication, and community-building activities.

Compliance and Record Keeping

• Ensure full compliance with HUD, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Prepares property for all audits and inspections, with or including, but not limited to MOR, REAC, regulatory agency and investors.
• Maintain accurate, audit-ready resident files and property records.
• Stay informed of changes in affordable housing regulations to ensure ongoing compliance.
• Assist with regulatory audits and inspections by providing necessary documentation and reports.

Financial Management

• Assist with rent collection and manage delinquencies in accordance with affordable housing guidelines.
• Support the Regional Property Manager in managing the property’s operating budget and controlling expenses.
• Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.
• Process property invoices accurately and on time.

Staff Supervision

• Manage on-site staff, including scheduling and task delegation.
• Conduct annual performance evaluations and provide ongoing coaching and support.

Qualifications

Education and Experience

• High school diploma or equivalent required; related experience in property management or business administration preferred.
• Minimum of 3-6 years of experience in property management, preferably in HUD and affordable housing or senior living.
• Experience with HUD and other affordable housing programs is strongly preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Skills and Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and professionalism in addressing resident concerns.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to work independently and collaboratively, with strong leadership skills.

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Flexible schedule, including occasional evenings and weekends.
• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work involves walking, standing, and occasional lifting during property inspections or unit turnovers.
• Ability to sit or stand for extended periods and operate office equipment.
• Work environment combines office and on-site tasks, with occasional exposure to outdoor elements.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $28.00-$28.00 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Additional Benefit

• Includes a 1-bedroom apartment.

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.