What are the responsibilities and job description for the Accounts Receivable Collections Specialist position at FPH Capital Partners LLC?
Job Summary:
The Collections Specialist will be responsible for managing a portfolio of client accounts, ensuring timely collection of outstanding payments, and maintaining positive client relationships. This role requires a balance of strong negotiation skills and excellent customer service to resolve issues and establish payment plans.
Responsibilities:
- Contact clients via phone, email, or mail to follow up on past-due accounts.
- Negotiate payment plans and settlements with customers.
- Maintain accurate and detailed records of all collection activities and account statuses.
- Work with Accounting and operations to investigate and resolve discrepancies in billing and payments.
- Work independently to manage a large volume of delinquent accounts.
- Collaborate with the accounting and sales teams to streamline the collections process.
- Provide regular reports on collection activities and key performance indicators to management.
- Adhere to all relevant debt collection laws and regulations.
Qualifications:
- Minimum 3-5 years of experience in collections or similar role
- Strong negotiation, persuasion, and communication skills.
- Excellent organizational skills and a high level of attention to detail.
- Proficiency with MS Office Suite (especially Excel) and Quickbooks.
- Ability to work independently and manage time effectively.
- Experience in customer service is a plus.
- Bachelor's degree in finance, business administration, or a related field is preferred.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience:
- Collection management: 3 years (Required)
Ability to Commute:
- Lake Forest, CA 92630 (Required)
Ability to Relocate:
- Lake Forest, CA 92630: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27