Inside Sales and Cancellation Service Representative

Compensation: Base Salary is $27,500.00 plus commissions with an earnings potential of $55,000 - $65,000 in the first year.

Who We Are

FP Mailing Solutions is passionate about providing high-quality shipping solutions that enables businesses of all sizes to communicate more efficiently. As the fastest growing mailing solutions provider in the United States, we believe our success comes from valuing our customer’s needs and delivering high-quality products, services and support.

Who We Are Seeking

Our leadership team is seeking a tenacious, empathetic and passionate individual who thrives off the thrill of making sales. In the Cancellation Prevention position, you will work with customers of all sizes and ensure that our quality products are meeting their business needs and pivot to concerns of clients to ensure they maintain a relationship with FP Mailing Solutions. You will be able to drive your own sales and build commissions in an environment that is thriving. You will be team oriented, welcoming of feedback and excited to take on a new challenge.

What We Can Do For You

FP Mailing Solutions offers a detailed training program that allows our Cancellation Prevention Representatives to become familiar with our product offerings and understanding our in-house software. We will get you hands on with our products to better understand the value of each product. Training will be provided by our skilled Sales Training Manager followed by continuous feedback from the Sales Manager. We want to ensure you’re in the best position to earn the most commission.

What You’ll Be Doing

· You will be high energy with a self-starter attitude to hop on the phones to resolve client concerns and offer product alternatives or add-ons to supplement and compliment their business needs

· Listen with empathy to understand customer’s concerns and make appropriate recommendations and offer solutions to better their experience with our product line

· Communicate with customers enthusiastically to engage them; build a working relationship; be transparent about product features

· Clearly document all in and outbound communication

· Maintain a comprehensive understanding of the requirements for rental contracts, promotions, call documentation and quotas

· Ability to problem solve and undercover root issues and find palpable solutions within a timely manner

· Collaborate with other departments at FP to resolve outstanding customer concerns

· Generate reports to reflect your personal sales activity

· Highlight your sales wins each week with your Sales Manager and assemble an action plan to continue growing your success

· Be receptive to feedback and coaching opportunities for further improvement and development

· Use time management skills to prioritize your daily tasks

What We Like To See

Working knowledge of Microsoft Office including Word, Excel and Power Point.

A persistent yet empathetic communicator who balances firm negotiation with professional customer service.

The capability to stay calm under pressure and handle rejection or difficult conversations without losing professionalism.

Ability to learn new computer software including FP’s CRM.

Adaptability to fast paced technology driven environments. Competitive, goal-oriented, and motivated to achieve targets for commission.

1–3 years in collections (highly preferred), customer service, sales, call centers, or financial services.

Compensation: Base Salary is $27,500.00 plus commissions with an earnings potential of $55,000 - $65,000 in the first year.

Job Type: Full-time

Pay: $27,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000