Resort Sales Associate

Job Summary

Be the driving force behind group sales success at Foxwoods Resort Casino. In this fast-paced role, you’ll support Sales Managers with proposals, contracts, site visits, and client coordination—playing a key part in securing and delivering unforgettable group experiences. The Resort Sales Associate provides essential support to the Resort Sales team by managing a wide range of administrative, client service, and coordination responsibilities that directly impact the success of group sales efforts at Foxwoods Resort Casino. This highly organized and detail-oriented individual plays a key role in managing sales inquiries, preparing proposals and contracts, coordinating site visits and planning meetings, and maintaining accurate sales records and communication in Salesforce and related systems. This position also supports financial processes including the collection of deposits, tax documentation, and billing coordination in collaboration with the Accounting and Finance teams. The associate ensures that all sales activities, documentation, and internal reports are accurate, timely, and aligned with tribal policy and service standards. In addition to supporting the daily needs of Sales Managers, the associate contributes to business development efforts through RFP response coordination, third-party lead assignment (e.g., Cvent, HPN, Simpleview), and preparation for off-site events, sales travel, and client engagement. This role serves as the welcoming face of the Resort Sales Office, managing reception coverage, assisting walk-in guests, and collaborating across departments to ensure a seamless and professional client experience. High school diploma or GED as well as one (1) year of administrative experience in a professional office environment; or an associates degree in Hospitality Management, Business Administration, Communications, Marketing or Events Management.. Must be well-organized and detail oriented to effectively conduct numerous projects simultaneously. Must possess basic mathematical skills to perform calculations necessary to determine package rates, deposits and balances due. Must possess effective communication and interpersonal skills required to interface with clients, managements and other departments. Must possess strong computer skills including proficiency with word processing and spreadsheet software needed to prepare resort sales statistics and other documents.

Duties and Responsibilities

• Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Answers incoming calls and greet walk-in guests at the Catering and Resort Sales office with professional hospitality and accuracy.
• Screens and qualify incoming inquiries, enter leads in Salesforce, and forward to appropriate managers.
• Reviews, assigns and updates CVent, HPN, Simpleview or other 3rd party channel leads, including sending standard responses, creating inquiries in Salesforce, and assigning to appropriate managers.
• Generates detailed custom proposals based in inquires and RFPs
• Coordinates and manage site visits and planning meeting including but not limited to accommodations, travel, confirmations, welcome letters and amenities, customer gifts, sales kits and meeting materials.
• Generates detailed sales contracts and agreements and send to clients for review and signature upon approval from Sales Managers.
• Requests, collects, and processes client deposits and payments, ensuring adherence to payment schedules. Coordinates the completion and submission of tax documents, direct bill applications, and assist with the billing process, working closely with Accounting and Finance. Track and monitor payment statuses, following up on outstanding balances and ensuring timely collection.
• Creates and maintains Salesforce activities and documentation for assigned managers.
• Monitors and maintains cleanliness, supplies, and organization in shared office areas. Maintains office supplies, copier functionality, and mail distribution in accordance with weekly duties.
• Maintain detailed event calendars and ensures key dates and timelines are met; follow up with group clients for required documentation, signatures, payments, and cutoff compliance on behalf of Sales Managers.
• Assists with coordinating and planning of Sales Manager travel, registration, sales calls and client events.
• Covers the Resort Sales reception desk and main phone lines, assisting with inquiries and directing calls as appropriate. Provides backup support to the Catering and Convention Services Associate roles during absences or high volume.
• Create and distribute internal reports such as Weekly Sales Activity Reports, Tentative & Definite Booking Logs, Lost Business and Pickup Forecasts
• Assists with on-site and off-site promotional sales functions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.
• Performs all other related and compatible duties as assigned.

Education and Experience

• High school diploma or GED as well as one (1)year of administrative experience in professional office environment; or an associates degree in Hospitality Management, business Administration, Communications, Marketing or Events Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficiency in hospitality systems (Salesforce, Cvent, Microsoft Office, Opera/Amadeus preferred).
• Exceptional verbal and written communication skills.
• High attention to detail and excellent organizational skills.
• Ability to work independently while managing multiple deadlines and requests.
• Professional demeanor and polished guest service approach.
• Must be comfortable standing and walking for extended periods.
• Due to the nature of the business, must be able to work flexible hours which includes nights, weekends and holidays depending on business demands.
• Must be well-organized and detail oriented.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk for occasional walking tours, site visit support, cross-departmental coordination and in person client engagement.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• May require lifting promotional or event-related materials (up to 50 lbs)

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Atmosphere is that of an office.

THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.