What are the responsibilities and job description for the Resort Call Center Agent-(not remote) position at Foxwoods Resort Casino?
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the departments required. Quality Assurance Percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business.) Must have the ability to handle high call volume. Must maintain the departments required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquires. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required . Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. Must be flexible to all shifts, weekends, and holidays.