Enterprise Account Director

SUMMARY

The Enterprise Account Director owns high-touch enterprise client accounts and operates as the primary driver of client success and growth. This role demands a proactive and strategic operator who anticipates needs, solves problems quickly, and pushes the vision of each account forward. The Enterprise Account Director leads client consultation, product curation, opportunity identification, referral generation, and site development. Deep knowledge of our website, product, warehousing, and fulfillment capabilities is essential to connect solutions and accelerate outcomes.

MEETING PERFORMANCE EXPECTATIONS

To succeed in this role, an individual must excel in each essential duty. The responsibilities listed below reflect the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES

• Client Meetings: Own and lead client meetings with clear objectives, thorough preparation, and actionable next steps.
• Client Relationships: Cultivate strong relationships with key decision makers and consistently deepen client trust.
• Client Growth: Gather insights and leverage data to drive measurable growth across assigned accounts.
• Client Service: Lead and execute all client projects across product needs and service requirements with speed and accuracy.
• Merchandising: Stay sharp on industry trends and current decoration capabilities to bring fresh, relevant solutions to clients.
• Communication: Maintain strong internal communication with warehouse, accounts payable, programs, and CE teams to keep operations seamless.
• Team Culture: Model core values and operational habits that reinforce a strong, healthy, accountable team environment.
• Professional Development: Commit to ongoing personal and professional growth while partnering with the Director of Sales as a coach and resource.
• Team Mentality: Serve as a mentor and resource for teammates, especially Account Managers, and proactively share product and process knowledge.

COMPETENCIES

• Strong organizational skills with the ability to manage competing priorities at speed
• High attention to detail that ensures accuracy in every task and deliverable
• Excellent internal and external communication skills in all formats
• Ability to quickly adopt and use key technology platforms
• Self-directed work style with a strong sense of ownership
• Natural bias toward action with an always present sense of urgency

KEY ACCOUNTABILITIES

• Client relationships
• Sales Goals
• Culture

EXPERIENCE

• High School Degree or equivalent
• 5 years of Account Management experience
• 5 years of branded merchandise, promotional product, or print experience.
• Experience with hard goods/soft goods decoration, internal and 3rd-party decorators, ASI and PPAI supply chain, and print.

YOUR PERSONALITY

• Excellent organizational, and creative thinking skills
• A passion for a fast-paced and, at times, unpredictable environment
• Desire and ability to enthusiastically learn and embrace new technology
• Quick learner, who is able to vary tasks from day to day
• Assertive, detailed person who can successfully guide clients, projects, and processes
• Analytical thinker who can use information to obtain growth
• People person who enjoys frequent communication with clients via various mediums
• High drive for delivering best in class service

Foxtrot is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that promotes fairness, equality, and respect for all employees and job applicants. Qualified candidates of all backgrounds are encouraged to apply. We do not discriminate based on race, color, religion sex, sexual orientations, gender identity, national origin, age, disability, or veteran status.

We do not discriminate based on any individual’s circumstances or background. We believe in the power of diversity and inclusion and are dedicated to providing opportunities for individuals who may face barriers to employment. We welcome and encourage candidates from all backgrounds to apply, including those with disabilities, those with chronic barriers to employment, and those with criminal histories.

Foxtrot is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the recruitment process, please let us know by contacting our Vice President of Finance and HR at Jamie.Chenoweth@FoxtrotMarketing.com.

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Account Management: 5 years (Preferred)
• Branded Merchandise, Promotional Product, or Print: 5 years (Required)
• Hard Goods/Soft Goods Decoration: 5 years (Preferred)
• ASI & PPAI Supply Chain: 5 years (Preferred)
• Print: 5 years (Preferred)

Work Location: Hybrid remote in New Brighton, MN 55112

Salary : $80,000 - $85,000