What are the responsibilities and job description for the Relationship Manager position at Foxen Administration?
Who We Are:
Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.
Foxen earned a spot on Inc.’s 2025 Best Places to Work list - a proud reflection of the culture we’re building as we grow. We’re scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com/about-us.
Role Overview:
As a Relationship Manager, you will drive customer growth and retention by building deep, strategic partnerships with your assigned portfolio of customers. You will focus on understanding each customer’s goals, ensuring they realize maximum value from Foxen’s solutions, and identifying opportunities for expansion across our product suite. In this role, you will proactively anticipate client needs, deliver tailored recommendations that support their business objectives, and act as the trusted point of contact for escalated inquiries. Serving as the key liaison between customers and Foxen’s internal teams, you will play a vital role in strengthening relationships, reducing churn, and driving sustainable account growth.
\n- Serve as the primary point of contact for assigned customers, maintaining regular communication, and fostering strong, trust-based relationships.
- Deeply understand the full range of Foxen’s offerings and effectively communicate the value of additional products or services.
- Leverage consultative sales techniques to position relevant solutions that meet client needs.
- Identify and execute opportunities for account growth through new product adoption, contract expansion, or deeper integration of existing services.
- Develop account plans and retention strategies to minimize churn and maximize client lifetime value.
- Conduct Strategic Business Reviews with key stakeholders.
- Resolve customer inquiries and prevent future concerns from arising by working cross-functionally with the Foxen team.
- Manage customer input and feedback for all escalations with detailed direction and timelines.
- As necessary, visit customers, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
- Bachelor’s degree or equivalent experience is required.
- 5-7 years of Account Management or sales experience preferred.
- Demonstrated problem solving skills for negotiation and collaboration.
- Proven ability to increase revenue through cross-selling.
- Positive attitude with a willingness to quickly learn and adapt to new systems.
- Proven success in delivering on customer SLAs, building high performing teams, and creating client relationships.
What We Offer:
As a Relationship Manager, you’ll receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position, reporting to the Senior Director of Relationship Management.