What are the responsibilities and job description for the Customer Service Representative (Bilingual: Spanish/English) position at Foxen Administration?
Who We Are:
Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.
Foxen earned a spot on Inc.’s 2025 Best Places to Work list - a proud reflection of the culture we’re building as we grow. We’re scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com/about-us.
What You'll Do:
As a Resident Support Specialist, you'll be the primary point of contact for residents, helping them with questions, comments, and complaints. You'll need to be an excellent communicator who can quickly and effectively resolve issues to ensure a great resident experience. You will join a growing team of entrepreneurial professionals focused on disrupting the multifamily risk compliance industry, and you will have the opportunity to help develop the company's operational platform.
\n- Answering inquiries: Responding to customer questions via phone, email, live chat, or in-person.
- Problem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved.
- Providing information: Having in-depth knowledge of the company's products and services to accurately inform customers.
- Managing accounts: Reviewing and making changes to customer accounts as needed.
- Retrieve and distribute incoming mail in a timely manner.
- Contribute to operational efficiency by suggesting and developing new process improvements.
- Strong communication skills: The ability to convey information clearly and effectively, both verbally and in writing.
- Active listening: Paying close attention to what customers are saying to fully understand their needs and concerns.
- Empathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customers.
- Excellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectively.
- A positive attitude and a proactive approach to learning new systems and adapting to change.
- Fluency in both Spanish and English (verbal and written) required
Where You’ll Work:
Located in the heart of the Arena District in Downtown Columbus, Ohio, our corporate office overlooks Huntington Park, home of the Columbus Clippers. With collaboration and team building top of mind, our large open office features multiple areas for group settings, 7 conference rooms and a company meeting space. You can also look forward to monthly catered lunches, holiday celebrations, bottomless local coffee, and other exciting activities. Off the clock, take advantage of nearby events happening at Nationwide Arena, Kemba Live, and Lower.com field all within walking distance!
What We Offer:
As a Resident Support Specialist, you’ll receive a competitive hourly rate, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time non-exempt position, reporting to the Manger of Resident Support.