Sr. Engineer SDM Helpdesk

Job Title: Sr. Engineer SDM Helpdesk

FSLA Status (Exempt or Non-exempt): Exempt

Location (City, State): Houston, TX                     

Reports To: IT Engineering Manager  

Direct Reports (Yes, No): No

Company Overview:

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32^nd among the Fortune Global 500 and reported a revenue of approximately USD $213 billion in 2024.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3 3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century.  

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious productions methods. 

Job Summary:

• The purpose of this position is to provide fast and useful technical assistance on computer systems, answer queries on complex issues and offer advice to solve them. 

Duties and Responsibilities:

• Key Responsibilities

  
  

  Application Support & Testing

  • Conduct User Acceptance Testing (UAT) for new applications and system updates
  • Create and execute test scripts and scenarios
  • Document test results and coordinate with development teams on issue resolution
  • Support application deployments and post-implementation validation
  • Perform regression testing when required

• 
  

  Technical Troubleshooting

  • Investigate and resolve complex technical issues using SQL queries
  • Analyze application logs and database records to identify root causes
  • Escalate issues to appropriate teams with detailed technical documentation
  • Provide Level 2/3 support for business-critical applications

• 
  

  Database Support

  • Write and execute SQL queries for data validation and troubleshooting
  • Assist with data integrity checks and reporting discrepancies
  • Support database-related user requests within established protocols
  • Collaborate with database administrators on performance issues

• 
  

  Service Desk Operations

  • Handle escalated tickets requiring technical expertise
  • Maintain detailed documentation of issues and resolutions
  • Create knowledge base articles for common technical problems

• • Mentor junior help desk staff on complex issues

• Participate in incident management and problem resolution processes

• 
  

  Stakeholder Collaboration

  • Work closely with business users to understand application requirements
  • Coordinate with development teams on bug fixes and enhancements
  • Participate in change management processes
  • Provide technical input on system improvements

Education:

Bachelor’s degree in IT required.

Required Qualifications

• UAT Experience: 2 years of hands-on User Acceptance Testing experience
• SQL Proficiency: Intermediate SQL skills including SELECT, JOIN, WHERE clauses, and basic functions
• Application Support: Experience supporting business applications (ERP, CRM, or similar)
• Database Knowledge: Understanding of relational database concepts
• ITIL Framework: Knowledge of ITIL processes and best practices

EEOC Statement

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.