What are the responsibilities and job description for the Director - Key Account Management position at Foxconn-PCE Technology?
Company Overview:
Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported revenue of approximately USD $213 billion in 2024.
The company’s diverse product offerings span four major segments: smart consumer electronics, cloud, and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3 3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together, these initiatives position the company as a leader for innovation in the 21st century.
Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods.
Job Summary:
The Director - Key Account Management is responsible for leading strategic client relationships, driving business growth, and overseeing pricing, contract negotiations, and account operations for key global clients. This role focuses on developing competitive strategies, optimizing cost structures, and supporting long-term business expansion within the gaming console and technology industry.
Duties and Responsibilities:
- Lead industry research by analyzing global supply chain dynamics and emerging technology trends; develop annual business expansion strategies and objectives.
- Monitor customers and competitors, intelligence; conduct in-depth analysis of key competitors’ pricing strategies and production planning and develop competitive strategies.
- Review periodic pricing for mass production and BOM cost consolidation reports; coordinate with procurement and R&D teams to optimize cost structures, ensuring competitive pricing and healthy profit margins.
- Lead pricing strategies and contract negotiations and decide final bidding terms to ensure project acquisition and company profitability.
- Review periodic pricing for mass production products and BOM cost consolidation reports; coordinate with Procurement and R&D teams to optimize cost structures, ensuring competitive pricing and healthy profit margins.
- Build and maintain communication channels with customers and stakeholders to strengthen strategic partnerships and enhance customer loyalty.
- Act as the final escalation point for critical business incidents (e.g., contract disputes, supply crises, or quality claims); lead cross-functional coordination to resolve key issues.
- Regularly review profitability reports for each product line; analyze key variables impacting profit and loss, and drive profit improvement initiatives.
- Coordinate and integrate workflows across Sales, PM, R&D, Procurement, and Manufacturing; oversee team training, performance evaluation, and motivation.
Education:
- Bachelor’s degree or above.
Experience:
- Over 15 years of experience in account management or project management (PM) with U.S.-based clients; familiarity with the gaming console industry is a plus.
- Willingness to travel extensively
- English proficiency with the ability to communicate directly and fluently with international teams and clients.
- Bilingual language skills in Chinese is a plus
Physical Demands & Working Conditions:
- Ability to sit or stand for extended periods during scheduled shifts.
- Ability to occasionally walk, bend, or reach while supporting office and facility operations.
- Ability to perform repetitive hand movements when handling office supplies, documents, or computer equipment.
- Work performed primarily in an office or facility environment with regular interaction with employees and visitors.
EEOC Statement
Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.