Travel Technology Specialist

Description

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary

Responsible for contributing to the advancement of Fox World Travel Technology Systems and Services to include maintenance and development of Travel Automation Systems, and to include coordination with Online Product Systems supporting all divisions of Fox World Travel.

A day in the life of a Travel Technology Specialist at Fox may include:

• Working with the development team to implement cost-effective, quality automated processes and routines to maximize efficiency and service for our frontline associates.
• In coordination with the Fox Project Management Office, successfully onboarding new clients by identifying custom requirements, setting up applications, and serving as a subject matter expert during the implementation process.
• Providing expert level knowledge on assigned technology products as a product owner/specialist.
• Providing technical support to both internal and external customers for Fox World Travel technology systems via phone, email, and incident management system.
• Conducting research and facilitating problem resolution for service issues across Fox World Travel technology systems.
• Performing core operational technology tasks while documenting standard operating procedures, support activities, and project work to drive consistency, transparency, and continuous improvement across automation and customer-facing systems.
• Consistently applying Fox World Travel practices while meeting or exceeding quality and productivity goals and striving for ongoing development through training and constructive feedback.
• Training both internal and external customers on the use of Fox World Travel technology systems.
• Participating in on-call rotation for support/reporting of after-hours core system outages.
• Continuously enhancing expertise in technology products and travel vendor practices by actively engaging in professional development, industry research, and networking opportunities.
• Maintaining confidentiality of Fox World Travel business practices and client information.
• Building and maintaining professional relationships with clients and vendors at all organizational levels using diplomacy and tact, while effectively managing multiple priorities under pressure. Ability to work flexible hours/shifts as determined by business need.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.
  
  

Requirements

This opportunity might be for you if you have:

• 1-2 years travel industry experience and/or equivalent education or practical experience.
• Education or practical experience with mid-office, script programming or other related travel technology systems, with Sabre and Travelport platforms preferred.
• Global Distribution System proficiency, Sabre and Travelport (Galileo/Travelport ) preferred.
• Project Management training and/or practical experience in leading special projects preferred.
• Practical experience in process development.
• Exceptional customer service skills.
• Excellent attention to detail and accuracy.
• Strong verbal, written communication, interpersonal and organizational skills.
• Skills utilizing of various software application packages to include: Microsoft Word/Excel.
  
  

You’ll Love This Job If You Have

• Personal effectiveness/credibility.
• Customer-focus and are service-oriented.
• Communication proficiency – verbal and written with appropriate use of grammar.
• Information gathering and monitoring skills.
• Problem analysis and problems solving skills, with sound judgment and decision-making ability.
• High adaptability with excellent change management and coaching skills.
• Attention to detail and accuracy.
• Flexibility with the ability to work efficiently and effectively with frequent interruptions
• Occasional business travel with overnight stays may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus. The incumbent may occasionally be required to lift up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
• For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.
  
  

We acknowledge that attracting and retaining the best talent is key to our strategy and success as a company. As a result, we strive to structure competitive compensation offers to ensure we are able to attract the best candidates. The estimated base pay range for this position starts between $68,000 and $76,000 annually, less applicable withholdings and deductions, and is paid on a bi-weekly basis. The salary range provided represents our good faith estimate as to what our ideal candidates are likely to expect. We structure our offers within the range based on location, experience, education, industry knowledge, technical and communication skills, market conditions, and other factors that may prove relevant during the interview process.

Eligible positions may receive additional incentive or commission, as outlined in applicable program details.

Each benefit is subject to eligibility requirements as specified in plan documents, and Fox World Travel reserves the right to modify the benefits it offers.

If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.