What are the responsibilities and job description for the Desktop & Client Service Specialist position at FOX Tech?
Overview Of The Company
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
Job Description
Fox Corporation is seeking a Desktop & Client Services Technician to work in our Fox News Bureau in Washington, DC, in a friendly and fast-paced environment. This position is for Monday-Thursday 12:00 PM - 9:00 PM and Sundays from 6:00 AM - 3:00 PM. The technician will serve as the initial point of contact for users' software and hardware issues and will also work with the other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to clearly communicate technical topics both verbally and in writing. They should be able to work independently to prioritize tasks and ensure accurate completion of tasks. Strong desire to provide world-class customer support is essential success.This position requires a commitment to working beyond regular business hours when needed. Team members must be able to work overtime, cover occasional off-cycle or irregular shifts, and travel as required. These responsibilities are a core expectation of the role and are necessary to meet business demands.In this role, having a sense of urgency and escalation to the appropriate team is also key.
a Snapshot Of Your Responsibilities
#foxtech
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $32.00-45.92 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
Job Description
Fox Corporation is seeking a Desktop & Client Services Technician to work in our Fox News Bureau in Washington, DC, in a friendly and fast-paced environment. This position is for Monday-Thursday 12:00 PM - 9:00 PM and Sundays from 6:00 AM - 3:00 PM. The technician will serve as the initial point of contact for users' software and hardware issues and will also work with the other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to clearly communicate technical topics both verbally and in writing. They should be able to work independently to prioritize tasks and ensure accurate completion of tasks. Strong desire to provide world-class customer support is essential success.This position requires a commitment to working beyond regular business hours when needed. Team members must be able to work overtime, cover occasional off-cycle or irregular shifts, and travel as required. These responsibilities are a core expectation of the role and are necessary to meet business demands.In this role, having a sense of urgency and escalation to the appropriate team is also key.
a Snapshot Of Your Responsibilities
- Monitor and respond to support channels during scheduled shifts.
- Troubleshoot hardware and software issues onsite and remotely.
- Perform equipment setups, moves, imaging, and configuration.
- Log, update, and follow up on support requests in the ticketing system.
- Ensure support meets the customer requirements as defined in the Service Level Agreements.
- Assist Technology team members with onsite tasks and projects, including planning, implementation, and deployment of software and hardware.
- Escalate issues appropriately and provide clear feedback to management.
- Cross location collaboration.
- Special events support.
- Formal education in a technical discipline preferred.
- 3–4 years of experience in a desktop support environment.
- Passion for customer service and adaptability across different environments.
- Strong troubleshooting skills with a logical, methodical approach.
- Ability to prioritize multiple requests and resolve them successfully.
- Experience with Microsoft Office 365, Windows, and Mac environments.
- ITIL experience & ServiceNow Asset Management or similar asset management usage experience.
- Familiarity with Okta, Dropbox, Zoom, and Slack
- Basic understanding of networks.
- Experience supporting iOS and Android devices.
- Strong verbal and written communication skills.
- Ability to lift and transport moderately heavy objects (e.g., computers and peripherals).
- Flexibility, patience, and approachability when handling challenging support situations.
- Willingness to work a flexible schedule, including after hours or weekends, as business needs dictate.
#foxtech
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $32.00-45.92 per hour. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
Salary : $32 - $46