What are the responsibilities and job description for the Restaurant Systems Specialist position at Fox Restaurant Concepts?
Compensation Range
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Overview:
RESTAURANT SYSTEMS SPECIALIST
- Competitive salary and incentive opportunity
- Medical, Dental, Vision and Life Insurance
- Retirement savings program (with company match)
- Tuition reimbursement
- Paid time off
- Dining Discount (50% off at all Fox Restaurant Concepts)
Position Overview
Reporting to the Director of Restaurant Systems, you will work with the IT team at our home office, known as the Big Kitchen, in Phoenix, AZ. As the Restaurant Systems Specialist, you will support the implementation and maintenance of all software and hardware configurations associated with the restaurant Point-of-Sale / technology stack as well as the development and implementation of new technologies. You will define, maintain and program our POS databases and translate user requirements into functional specifications. We are seeking someone with excellent technical and communication skills as well as an aptitude for analytical thinking. This role is based out of our Corporate Office in Phoenix, AZ.
You’ll thrive in this position if you are:
An Effective Communicator: whether it’s verbal or written, you present information in a clear and professional manner. You understand your audience and can easily shift your presentation style, so it is understandable to all.- A team player: You enjoy collaboration and brainstorming.
- Self-Starting: You understand current project needs and when it’s time to execute crucial tasks.
- A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.
- Attentive to the Details: You have an incredible attention to detail while understanding what deserves your immediate attention and what can wait.
As the Restaurant Systems Specialist, You Will:
- Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC and off premise ordering channels
- Develop, test and deploy configuration changes and software updates to restaurants in a timely manner. Monitor the deployment of all changes to ensure completion. Follow-up on failed deployments and resolve issues
- Provide excellent customer service and constant follow-up with restaurant locations until a resolution has been found
- Support the development and testing of new restaurant technologies such as online ordering & catering systems, curbside, KDS, mobile apps, etc.
- Maintain appropriate documentation and change management logs
- Work some early morning, night, or weekend hours as dictated by operational needs
- Provide high level remote support to solve restaurant systems’ functionality issues and ensure proper operation
- Provide backup support for other IT disciplines such as basic networking, connectivity, email, and user support
- Collaborate with technology partners on processes to improve our Operator and guest experiences.
- Potential travel to NRO’s for installation, staging, and testing of all restaurant equipment & systems.
What we require:
- Minimum 2 years of experience in tech support or help desk role, hospitality industry experience preferred
- At least 1 year of Point-Of-Sale programming experience required
- General networking/connectivity knowledge
- Strong customer service attitude, effective communication skills and function efficiently in high stress/pressure work environment
- Provide rotating on-call evening/weekend after-hours support for restaurant locations
- Team-oriented, collaborative attitude
What we prefer:
- Experience with payment processing integrations and other restaurant technology applications
- Associate's or Bachelor's degree in business administration, hospitality or technology
About Us:
Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity and E-Verify Employer. Proof of eligibility to work in the United States is required.