What are the responsibilities and job description for the Customer Service Representative position at Fox Pest Control?
Do you thrive in a team atmosphere? Do you want to belong to a culture that supports growth and development? We are looking for full-time Customer Service Reps to join our team and be the foundation of our success as an organization.
Who is Fox?
Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.
We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.
What We Offer
- Starting from $16.00 to $18.00 hourly
- Empowering and positive workplace culture
- Strong potential and room for growth with an Individualized Leadership Plan for every team member
- Paid hands-on training opportunities
- Referral bonuses
- If moved to a permanent employee, we offer the following benefits:
- Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
- 401k with a generous company match
- PTO after just 30 days for Full-time individuals
- Paid Holidays
- Bereavement leave
- Employee Stock Purchase Plan
Responsibilities
A Day in the life of a Customer Service Representative
As a Customer Service Representative (CSR) at Fox, you will have the opportunity to communicate with Fox's awesome customer service base!
- You will answer inbound phone calls, emails and texts, and make outbound calls as needed.
- You will ensure our customers receive excellent service and communication as you help schedule and reschedule appointments, manage billing information and resolve conflicts or complaints that may arise with our customers.
- Daily you will optimize and ensure our technician's routes and schedules are successful.
- As you are engaged and participate in meetings and training, you will be continually empowered to develop leadership skills and abilities to foster growth and unlock potential.
- This will be an in-office position.
Qualifications
What We Are Looking For
- High School Diploma or equivalent required
- One to two years of customer service experience preferred
- Must be comfortable speaking on the phone
- Experience with computer database systems/software
- Positive and professional dress, communication and demeanor
- Excellent communication skills, including excellent reading and writing skills
- Genuine personality, confident in self, and in office and customer service skills
- Ability to speak Spanish is a huge plus
- Must be open to working Saturdays at least once per month
Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
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