What are the responsibilities and job description for the Director of Operations position at FOX Factory, Inc.?
What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
The Director of Operations will lead and integrate the operational activities of Shock Therapy, Upfit UTV, and Geiser—three complementary businesses serving the performance enthusiast and UTV markets. This strategic role oversees manufacturing, service operations, and product fulfillment, ensuring scalable systems and processes that drive growth, efficiency, and quality across a $30M portfolio positioned for significant expansion.
The ideal candidate is a hands-on operations leader with a strong background in manufacturing, process improvement, and team development, who thrives in a fast-paced, entrepreneurial environment.
Position Responsibilities:
- Oversee day-to-day operations across three business units, aligning manufacturing, service, and upfitting processes under a unified operational vision.
- Partner with executive and senior leadership to develop and execute strategic plans supporting growth, scalability, and profitability.
- Build operational frameworks and KPIs to standardize excellence across all facilities and functions.
- Optimize production, assembly, and service workflows to ensure quality, throughput, and cost targets are achieved.
- Lead capacity planning, scheduling, and resource allocation across product lines and locations.
- Develop and implement operational strategies aligned with corporate objectives and growth plans
- Champion Lean Manufacturing and continuous improvement initiatives to enhance efficiency and reduce waste.
- Oversee supply chain, procurement, and inventory management to ensure consistent material flow and minimize downtime.
- Develop strategic vendor relationships to improve reliability, quality, and cost performance.
- Implement data-driven systems for demand forecasting, purchasing, and logistics.
- Implement best-in-class inventory management practices to optimize working capital
- Establish forecasting and planning processes to support business growth while minimizing excess inventory
- Maintain and enhance quality control systems to ensure product and service excellence across all operations.
- Promote a culture of safety and ensure compliance with all OSHA and industry regulations.
- Drive continuous improvement in quality assurance processes and customer satisfaction metrics.
- Lead and mentor plant managers, production supervisors, and operations staff across all three business units.
- Foster a culture of accountability, collaboration, and innovation.
- Attract, develop, and retain top operational talent to support long-term organizational growth.
- Develop and manage operational budgets, forecasts, and capital expenditure plans.
- Track and analyze key performance indicators (KPIs) to drive data-informed decisions.
- Serve as a strategic partner to the on-site finance team
- Own operational P&L performance and accountability
- Identify opportunities for cost reduction, margin improvement, and process optimization.
- Partner closely with sales, engineering, and product development teams
- Collaborate with Fox Factory corporate teams on strategic initiatives
- Represent operations in executive-level strategic planning discussions
- Build strong relationships with key customers and stakeholders
Performance Metrics
- Operational efficiency and cost reduction across all business units.
- On-time delivery and service turnaround improvement.
- Quality, safety, and customer satisfaction metrics.
- Achievement of financial and growth objectives.
- Team engagement and leadership effectiveness.
Specific Knowledge, Skills or Abilities Required:
- Strong leadership presence with the ability to motivate and unify teams across business units.
- Deep operational knowledge spanning manufacturing, service, and assembly processes.
- Financial acumen and experience managing P&L responsibility.
- Proficient in ERP/MRP systems, operational analytics, and production management tools.
- Excellent communication, problem-solving, and decision-making skills.
Position Qualifications:
Education:
- Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field.
- Master’s degree preferred.
Experience:
- 10 years of progressive operations leadership experience, ideally in manufacturing, distribution, or service operations.
- Background in automotive, powersports, or high-performance vehicle industries strongly preferred.
- Demonstrated success scaling multi-site or multi-division operations.
- Proven experience implementing Lean, Six Sigma, or continuous improvement practices.
About The Business Units:
Shock Therapy: Premium shock servicing operation serving high-performance vehicle enthusiasts who demand the best in suspension performance and reliability.
Upfit UTV: Specialized side-by-side upfitting operation customizing vehicles for diverse applications including recreation, utility, and specialized use cases.
Geiser: High-quality specialty parts manufacturer producing components for the performance vehicle market with exacting standards and innovation focus.
All three businesses share a common customer base: performance enthusiasts investing in high-value vehicles equipped with Fox shocks who expect uncompromising quality and performance.
Work Environment and Physical Requirements:
- Manufacturing/ Office environment.
- Lift up to 50 lbs. occasionally.
- Requires walking, standing, bending and lifting for long periods of time.
- Vision abilities required to validate and enter data on computer.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job’s essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.