Account Specialist

Position Summary:

Provide primary after sales support to customers with entry of orders, product order status, resolution of problems, shipment scheduling, any concerns related to their order fulfillment. Primary functions will include order management from start to end, product delivery, forecast analysis when applicable and suggest corrective actions.

Position Responsibilities:

• Review customer purchase orders and liaises with customer as required to collect missing information, documentation, and approvals required to complete order.
• Responds to customer inquiries including but not limited to pricing, order status and delivery date information.

• Responsible for on time delivery of customer shipments for all ready product.
• Responsible for all phases of customer orders including: order entry, data management, quantity changes, product changes and all order confirmations.
• Issue’s RMA’s, follow up on return status inquiries.
• Contributes to team effort by accomplishing assigned individual goals.
• Respond to requests for information in a timely fashion.
• Coordinates with Demand Planning on new requirements and changes to ensure demand is correct and complete.
• Ensures all work is performed accurately and within audit compliance guidelines.

Specific Knowledge, Skills or Abilities Required:

• Excellent analytical and problem-solving capabilities
• Proven track record as exceptional people leader
• Strong business partnering skills
• Strong Excel skills

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:

Bachelor’s with 2 years’ experience preferred in Business, Communications or Marketing.

Experience:

2 years in operations environment with strong knowledge of ERP systems. Strong Microsoft Word and Excel skills required.

Work Environment and Physical Requirements:

Office Environment

Ability to sit for long periods of time

Extended computer exposure

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.

#PVG

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Employees required to wear mask.

Work Location: One location

Salary : $65,000 - $80,000