What are the responsibilities and job description for the Loan Servicing Representative II position at Fox Communities Credit Union?
JOB REQUIREMENTS: We currently have a career opportunity for a full-time
Loan Servicing Representative II based out of our corporate office
(Enterprise) in Appleton! After initial onboarding onsite, this position
could have the opportunity for hybrid work consideration. However,
candidates must reside in Wisconsin to be considered. The Loan Servicing
Representative II role assists and supports credit union team members
and members with pre- and post-closing loan functions, maintenance, and
inquiries as they relate to lending. The primary responsibilities of the
Loan Servicing Representative II role include but are not limited to:
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Handling post-closing loan functions as they relate to lending,
including but not limited to: a. Processing new loan bookings and
servicing those loans b. Maintenance of loan accounts on core system c.
Providing resolution to various discrepancies with member accounts d.
Processing, tracking, and following up on various insurance Setting up
and maintaining loan categories, product configuration, and other core
system requirements Processing annual escrow payments and analysis
Maintaining, analyzing, troubleshooting, and resolving errors with loan
accounts on the core system Handling disbursements of escrowed insurance
for private mortgage insurance, hazard, auto, and flood insurance
Reviewing and processing cancellations of private mortgage insurance
Preparing loan payoff statements Supporting team members, sharing
Workload And Responsibilities To Ensure a Positive Experience For
members, Mortgage Loan Originators, and team members Interacting
professionally with internal team members, credit union members, outside
third party vendors, and others. Answering, supporting, and
troubleshooting items received from internal and external member phone
calls, email, or other correspondence in a professional and timely
manner. Following guided process and procedure when completing
responsibilities. Completing work assignments by assigned deadlines.
Maintaining a base knowledge of the applicable credit union products,
processes, policies and systems. Candidates for the Loan Servicing
Representative II position should possess: One to three years of
Financial Institution Or Related Experience Preferred Advanced Knowledge
and understanding of processes, procedures, and systems Proficient
written and verbal communication skills Proficient use of Microsoft
Office and other computer systems used for general use Proficient
organizational and time management skills to balance workload and meet
deadlines Ability to work well independently and as part of a team
Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm Fox Communities Credit Union is
an over \$3 billion in assets community-based credit union serving more
than 130,000 members at over 20 locations. We take pride in being a
progressive, member-owned, full service financial institution dedicated
to serving the community. Fox Communities Credit Union believes our team
members are our most important asset. We offer a great team environment,
competitive salary and an excellent benefit package which includes,
medical, dental, vision, life, short term and long-term disability
insurance, 401k (Roth and Traditional), which includes company
contributions including match, paid time off and caregiver leave! As
part of our commitment to the communities we serve we also offer all
team members Paid Volunteer Time Off! If you are enthusiastic about a
rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with
Disabilities. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Candidates
for the Loan Servicing Representative II position should possess: One to
Three Years Of Financial Institution Or Related Experience Preferred
Advanced knowledge and understanding of processes, procedures, and
s stems Proficient written and verbal communication skills Proficient
use of Microsoft Office and other computer systems used for general use
Proficient organizational and time management skills to balance workload
and meet deadlines Ability to work well independently and as part of a
team Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: www.foxcu.org
Loan Servicing Representative II based out of our corporate office
(Enterprise) in Appleton! After initial onboarding onsite, this position
could have the opportunity for hybrid work consideration. However,
candidates must reside in Wisconsin to be considered. The Loan Servicing
Representative II role assists and supports credit union team members
and members with pre- and post-closing loan functions, maintenance, and
inquiries as they relate to lending. The primary responsibilities of the
Loan Servicing Representative II role include but are not limited to:
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Handling post-closing loan functions as they relate to lending,
including but not limited to: a. Processing new loan bookings and
servicing those loans b. Maintenance of loan accounts on core system c.
Providing resolution to various discrepancies with member accounts d.
Processing, tracking, and following up on various insurance Setting up
and maintaining loan categories, product configuration, and other core
system requirements Processing annual escrow payments and analysis
Maintaining, analyzing, troubleshooting, and resolving errors with loan
accounts on the core system Handling disbursements of escrowed insurance
for private mortgage insurance, hazard, auto, and flood insurance
Reviewing and processing cancellations of private mortgage insurance
Preparing loan payoff statements Supporting team members, sharing
Workload And Responsibilities To Ensure a Positive Experience For
members, Mortgage Loan Originators, and team members Interacting
professionally with internal team members, credit union members, outside
third party vendors, and others. Answering, supporting, and
troubleshooting items received from internal and external member phone
calls, email, or other correspondence in a professional and timely
manner. Following guided process and procedure when completing
responsibilities. Completing work assignments by assigned deadlines.
Maintaining a base knowledge of the applicable credit union products,
processes, policies and systems. Candidates for the Loan Servicing
Representative II position should possess: One to three years of
Financial Institution Or Related Experience Preferred Advanced Knowledge
and understanding of processes, procedures, and systems Proficient
written and verbal communication skills Proficient use of Microsoft
Office and other computer systems used for general use Proficient
organizational and time management skills to balance workload and meet
deadlines Ability to work well independently and as part of a team
Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm Fox Communities Credit Union is
an over \$3 billion in assets community-based credit union serving more
than 130,000 members at over 20 locations. We take pride in being a
progressive, member-owned, full service financial institution dedicated
to serving the community. Fox Communities Credit Union believes our team
members are our most important asset. We offer a great team environment,
competitive salary and an excellent benefit package which includes,
medical, dental, vision, life, short term and long-term disability
insurance, 401k (Roth and Traditional), which includes company
contributions including match, paid time off and caregiver leave! As
part of our commitment to the communities we serve we also offer all
team members Paid Volunteer Time Off! If you are enthusiastic about a
rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with
Disabilities. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Candidates
for the Loan Servicing Representative II position should possess: One to
Three Years Of Financial Institution Or Related Experience Preferred
Advanced knowledge and understanding of processes, procedures, and
s stems Proficient written and verbal communication skills Proficient
use of Microsoft Office and other computer systems used for general use
Proficient organizational and time management skills to balance workload
and meet deadlines Ability to work well independently and as part of a
team Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: www.foxcu.org