Loan Servicing Representative II

JOB REQUIREMENTS: We currently have a career opportunity for a full-time

Loan Servicing Representative II based out of our corporate office

(Enterprise) in Appleton! After initial onboarding onsite, this position

could have the opportunity for hybrid work consideration. However,

candidates must reside in Wisconsin to be considered. The Loan Servicing

Representative II role assists and supports credit union team members

and members with pre- and post-closing loan functions, maintenance, and

inquiries as they relate to lending. The primary responsibilities of the

Loan Servicing Representative II role include but are not limited to:

Promoting and upholding the Fox Mission, Purpose, Vision, and Values

Handling post-closing loan functions as they relate to lending,

including but not limited to: a. Processing new loan bookings and

servicing those loans b. Maintenance of loan accounts on core system c.

Providing resolution to various discrepancies with member accounts d.

Processing, tracking, and following up on various insurance Setting up

and maintaining loan categories, product configuration, and other core

system requirements Processing annual escrow payments and analysis

Maintaining, analyzing, troubleshooting, and resolving errors with loan

accounts on the core system Handling disbursements of escrowed insurance

for private mortgage insurance, hazard, auto, and flood insurance

Reviewing and processing cancellations of private mortgage insurance

Preparing loan payoff statements Supporting team members, sharing

Workload And Responsibilities To Ensure a Positive Experience For

members, Mortgage Loan Originators, and team members Interacting

professionally with internal team members, credit union members, outside

third party vendors, and others. Answering, supporting, and

troubleshooting items received from internal and external member phone

calls, email, or other correspondence in a professional and timely

manner. Following guided process and procedure when completing

responsibilities. Completing work assignments by assigned deadlines.

Maintaining a base knowledge of the applicable credit union products,

processes, policies and systems. Candidates for the Loan Servicing

Representative II position should possess: One to three years of

Financial Institution Or Related Experience Preferred Advanced Knowledge

and understanding of processes, procedures, and systems Proficient

written and verbal communication skills Proficient use of Microsoft

Office and other computer systems used for general use Proficient

organizational and time management skills to balance workload and meet

deadlines Ability to work well independently and as part of a team

Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm Fox Communities Credit Union is

an over \$3 billion in assets community-based credit union serving more

than 130,000 members at over 20 locations. We take pride in being a

progressive, member-owned, full service financial institution dedicated

to serving the community. Fox Communities Credit Union believes our team

members are our most important asset. We offer a great team environment,

competitive salary and an excellent benefit package which includes,

medical, dental, vision, life, short term and long-term disability

insurance, 401k (Roth and Traditional), which includes company

contributions including match, paid time off and caregiver leave! As

part of our commitment to the communities we serve we also offer all

team members Paid Volunteer Time Off! If you are enthusiastic about a

rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Protected Veterans, and Individuals with

Disabilities. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Candidates

for the Loan Servicing Representative II position should possess: One to

Three Years Of Financial Institution Or Related Experience Preferred

Advanced knowledge and understanding of processes, procedures, and

s stems Proficient written and verbal communication skills Proficient

use of Microsoft Office and other computer systems used for general use

Proficient organizational and time management skills to balance workload

and meet deadlines Ability to work well independently and as part of a

team Hours: Mon.-Fri. 8am-5pm, Sat. 9am-12pm \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online: www.foxcu.org