What are the responsibilities and job description for the Bilingual Member Relationship Officer position at Fox Communities Credit Union?
JOB REQUIREMENTS: We currently have a career opportunity for a full-time
Bilingual Member Relationship Officer I at our Military Avenue branch in
Green Bay! The Bilingual Member Relationship Officer I creates a
positive impression and establishes strong member relationships creating
a lasting member experience. They assist members with consumer lending
needs, new accounts, digital services, account maintenance, processing
member transactions and problem resolution. While working with members,
they uncover needs, educate members on products and services, and
Recommend Solutions. The Primary Responsibilities Of The Bilingual
Member Relationship Officer I role include but are not limited to:
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Building and maintaining lasting relationships through conversations,
anticipating members\' future needs and exceeding expectations
Interviewing loan applicants and providing underwriting additional
information to make loan decisions Assisting members with their needs by
opening and maintaining deposit products and services Processing basic
and advanced member transactions and account maintenance confidentially,
accurately, and efficiently, and assisting members with problem
resolution Educating members on ancillary loan products, insurance
options, and securing appropriate solutions. Achieving assigned goals
Providing members with sound guidance for their financial needs and
referring as needed to partnering teams (i.e. Financial Well-being,
Mortgage Lending, Investment Services, Treasury Management) Positively
representing Fox in the community Candidates for the Bilingual Member
Relationship Officer I position should possess: Minimum of one year of
sales and service experience Previous financial industry experience is
preferred Financial Counselor Certification is a plus Strong
communication skills including verbal, written and active listening
Sales skills in gaining commitment to products and services Excellent
interpersonal skills to maintain a professional, courteous, and friendly
atmosphere for members and team members Flexible availability, including
rotating Saturdays Proven attention to detail Excellent written and
verbal communication skills Advanced knowledge of Microsoft Office or
similar software The ability to speak and translate fluent Spanish and
English is required. Branch hours: Mon.-Fri. 8am-5:30pm & Sat. 9am-12pm
(every 3rd Saturday) Fox Communities Credit Union is an over \$3 billion
in assets community-based credit union serving more than 130,000 members
at over 20 locations. We take pride in being a progressive,
member-owned, full service financial institution dedicated to serving
the community. Fox Communities Credit Union believes our team members
are our most important asset. We offer a great team environment,
competitive salary and an excellent benefit package which includes,
medical, dental, vision, life, short term and long-term disability
insurance, 401k (Roth and Traditional), which includes company
contributions including match, paid time off and caregiver leave! As
part of our commitment to the communities we serve we also offer all
team members Paid Volunteer Time Off! If you are enthusiastic about a
rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with
Disabilities. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Candidates
for the Bilingual Member Relationship Officer I position should possess:
Minimum of one year of sales and service experience Previous financial
Industry Experience Is Preferred Financial Counselor Certification Is a
plus Strong communication skills including verbal, written and active
listening Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous,
and friendly atmosphere for members and team members Fle ible
availability, including rotating Saturdays Proven attention to detail
Excellent written and verbal communication skills Advanced knowledge of
Microsoft Office or similar software The ability to speak and translate
fluent Spanish and English is required. Branch hours: Mon.-Fri.
8am-5:30pm & Sat. 9am-12pm (every 3rd Saturday) \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: www.foxcu.org
Bilingual Member Relationship Officer I at our Military Avenue branch in
Green Bay! The Bilingual Member Relationship Officer I creates a
positive impression and establishes strong member relationships creating
a lasting member experience. They assist members with consumer lending
needs, new accounts, digital services, account maintenance, processing
member transactions and problem resolution. While working with members,
they uncover needs, educate members on products and services, and
Recommend Solutions. The Primary Responsibilities Of The Bilingual
Member Relationship Officer I role include but are not limited to:
Promoting and upholding the Fox Mission, Purpose, Vision, and Values
Building and maintaining lasting relationships through conversations,
anticipating members\' future needs and exceeding expectations
Interviewing loan applicants and providing underwriting additional
information to make loan decisions Assisting members with their needs by
opening and maintaining deposit products and services Processing basic
and advanced member transactions and account maintenance confidentially,
accurately, and efficiently, and assisting members with problem
resolution Educating members on ancillary loan products, insurance
options, and securing appropriate solutions. Achieving assigned goals
Providing members with sound guidance for their financial needs and
referring as needed to partnering teams (i.e. Financial Well-being,
Mortgage Lending, Investment Services, Treasury Management) Positively
representing Fox in the community Candidates for the Bilingual Member
Relationship Officer I position should possess: Minimum of one year of
sales and service experience Previous financial industry experience is
preferred Financial Counselor Certification is a plus Strong
communication skills including verbal, written and active listening
Sales skills in gaining commitment to products and services Excellent
interpersonal skills to maintain a professional, courteous, and friendly
atmosphere for members and team members Flexible availability, including
rotating Saturdays Proven attention to detail Excellent written and
verbal communication skills Advanced knowledge of Microsoft Office or
similar software The ability to speak and translate fluent Spanish and
English is required. Branch hours: Mon.-Fri. 8am-5:30pm & Sat. 9am-12pm
(every 3rd Saturday) Fox Communities Credit Union is an over \$3 billion
in assets community-based credit union serving more than 130,000 members
at over 20 locations. We take pride in being a progressive,
member-owned, full service financial institution dedicated to serving
the community. Fox Communities Credit Union believes our team members
are our most important asset. We offer a great team environment,
competitive salary and an excellent benefit package which includes,
medical, dental, vision, life, short term and long-term disability
insurance, 401k (Roth and Traditional), which includes company
contributions including match, paid time off and caregiver leave! As
part of our commitment to the communities we serve we also offer all
team members Paid Volunteer Time Off! If you are enthusiastic about a
rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with
Disabilities. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Candidates
for the Bilingual Member Relationship Officer I position should possess:
Minimum of one year of sales and service experience Previous financial
Industry Experience Is Preferred Financial Counselor Certification Is a
plus Strong communication skills including verbal, written and active
listening Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous,
and friendly atmosphere for members and team members Fle ible
availability, including rotating Saturdays Proven attention to detail
Excellent written and verbal communication skills Advanced knowledge of
Microsoft Office or similar software The ability to speak and translate
fluent Spanish and English is required. Branch hours: Mon.-Fri.
8am-5:30pm & Sat. 9am-12pm (every 3rd Saturday) \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: www.foxcu.org