What are the responsibilities and job description for the Client Intake and Outreach Coordinator(Spanish Speaking Preferred) position at Fox Chase Wellness Center?
Are you energetic, personable, goal-driven, and great on the phone?
Fox Chase Home Care is looking for a motivated and outgoing Client Intake & Outreach Coordinator to join our growing team. This is a great opportunity for someone who enjoys speaking with people, building relationships, making outbound calls, and helping families connect with the care and support they need.
This role combines client intake, outreach, customer service, and relationship-building. You will be one of the first voices potential clients and families hear, which means your energy, professionalism, and follow-up can make a real difference.
The ideal candidate is positive, organized, confident, and comfortable speaking with people throughout the day. If you enjoy helping others, working in a fast-paced environment, and being part of a team that celebrates growth and success, this may be the right position for you.
Why Join Fox Chase Home Care?
At Fox Chase Home Care, the work you do matters. As a Client Intake & Outreach Coordinator, you help families take the first step toward receiving care, support, and peace of mind. Your calls, follow-ups, and conversations can directly impact someone’s ability to receive services.
This is more than just a phone position. It is an opportunity to be part of a growing team, develop your communication and outreach skills, and contribute to meaningful work every day.
We are looking for someone who brings energy, professionalism, and heart to the role. If you enjoy connecting with people, helping others, and being part of a supportive team that works hard and celebrates wins together, we would love to hear from you.
Benefits
- 401(k)
- Health insurance
- Vision insurance
- Paid time off
- Referral program
- Growth opportunities within a supportive team environment
What You’ll Do
Client Outreach & Relationship Building
- Conduct outbound calls to potential clients, caregivers, referral sources, and community leads.
- Create a positive and professional first impression for Fox Chase Home Care.
- Educate individuals and families about home care services and available programs.
- Build rapport and maintain strong professional relationships through consistent communication.
- Follow up with interested prospects, referrals, and families in a timely manner.
- Help turn inquiries into active clients by guiding them through the intake process.
- Communicate with care teams, families, and internal departments to keep cases moving forward.
Intake Coordination & Service Setup
- Serve as a first point of contact for individuals interested in home care services.
- Collect and review client information needed to begin the intake process.
- Verify insurance eligibility and required authorizations.
- Ensure intake documentation is complete, accurate, and compliant.
- Coordinate with internal team members to transition approved clients into service setup.
- Track updates, follow-ups, and next steps clearly and professionally.
- Support the admissions process by keeping communication organized and timely.
What We’re Looking For
- Energetic, outgoing, and personable personality.
- Strong phone presence and communication skills.
- Comfortable making high-volume outbound calls.
- Ability to build rapport quickly and speak confidently with clients, caregivers, and families.
- Sales, customer service, outreach, intake, call center, or healthcare experience preferred.
- Strong organization and follow-up skills.
- Ability to multitask and stay focused in a fast-paced environment.
- Positive attitude and willingness to learn.
- Dependable, professional, and team-oriented.
- Bilingual English/Spanish is a plus.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How comfortable are you with being on the phone?
Language:
- Spanish (Required)
Work Location: In person