What are the responsibilities and job description for the Automotive Service Advisor position at Fox Automotive?
Fox Chevrolet, located in beautiful Rochester Hills, Michigan, is seeking a dedicated Automotive Service Advisor to join our dynamic team. Our company is renowned for its commitment to delivering exceptional customer service within the automotive industry. As an Automotive Service Advisor, you will be at the forefront of our customer interactions, ensuring that every client receives personalized service and support. We are searching for someone who thrives in a fast-paced environment and possesses a keen passion for vehicles. Your role will involve understanding customer needs, providing expert advice, and coordinating with our skilled technicians to deliver top-notch automotive care. We invite you to become part of our team and be a vital contributor to our continued success and customer satisfaction.
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Responsibilities
Customer Interaction: Welcome customers warmly and provide exceptional service, fostering a positive and inviting atmosphere.
Service Consultation: Engage with customers to understand their automotive service needs and provide expert advice on maintenance and repair options.
Scheduling Appointments: Efficiently manage service appointments to ensure smooth operations and minimize customer wait times.
Service Orders: Accurately prepare estimates and service orders, clearly communicating costs and timelines to customers.
Liaison Role: Act as a liaison between customers and the service team, ensuring clear communication and timely updates on service status.
Follow-up: Conduct follow-up calls to ensure customer satisfaction and address any further service needs or questions.
Requirements
Experience: A minimum of 2 years of experience in customer service or a related field, preferably within the automotive industry.
Communication: Strong interpersonal and communication skills to effectively interact with customers and team members.
Technical Knowledge: Understanding of automotive technology and the ability to discuss vehicle issues and repairs with customers.
Problem-Solving: Ability to identify customer needs and provide appropriate solutions and options.
Organization: Strong organizational abilities to handle multiple tasks and ensure efficient workflow.
Team Player: Ability to work collaboratively in a fast-paced environment.