What are the responsibilities and job description for the Optician/Front Desk/Technician position at Fowler Eye Care and Ashdown Eye Care?
Optician/Front Desk/Technician
Job Overview
We are seeking a dedicated and personable Optician, Front Desk, and Technician to join our optical practice. This multifaceted role combines customer service, eyewear dispensing, fittings, and administrative responsibilities to ensure a seamless experience for our patients. The ideal candidate will have retail optometry experience and a strong commitment to providing exceptional service in a professional environment. This position offers an engaging opportunity to work closely with patients and contribute to their vision health.
Duties
- Provide excellent customer service by greeting patients, answering inquiries, and assisting with their optical needs
- Dispense spectacle lenses accurately according to prescriptions and patient preferences
- Assist patients with eyewear fittings, ensuring comfort and proper alignment
- Perform eyewear frame adjustments and repairs to ensure optimal fit and appearance
- Manage front desk operations including scheduling appointments, handling patient check-ins and check-outs, and maintaining patient records
- Support retail optometry activities by educating patients on eyewear options and lens features
- Maintain cleanliness and organization of the optical area, ensuring compliance with safety standards
- Collaborate with the optometry team to deliver comprehensive eye care services
Requirements
- Proven retail optometry experience or background in an optical setting
- Strong customer service skills with a friendly and professional demeanor
- Ability to accurately dispense spectacle lenses and assist with eyewear fittings and adjustments
- Excellent communication skills to effectively interact with patients and team members
- Detail-oriented with good organizational skills for managing appointments and records
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail
- Basic knowledge of optical products, lens types, and frame styles is preferred
- Flexibility to adapt to various roles within the practice as needed
Join our team if you are passionate about helping people see better while providing outstanding service in a dynamic optical environment.
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person