Director of Service Operations

Director of Service Operations – Fowler Automotive

In the last 5 years, Fowler Automotive has nearly doubled its size and significantly increased our footprint geographically. We are looking to continue this, and looking to add a new role to our Fixed Operations Support Team. This is a great opportunity to join a collaborative, fast-paced environment where your skills directly support service and operational success. The Director of Service Operations is responsible for ensuring the efficiency and profitability of the dealership’s Service Departments while upholding exceptional customer service standards. This position is in addition to an existing Service Director who has been with our company for years and excelled in their role, but with our increase in size we need to add support. Our chosen candidate will work with our team to help divide the stores in the most appropriate way to better support them, and will serve all Colorado locations.

Compensation

Based on current industry this position will earn $180,000.00 - $240,000.00 depending upon experience and ability to drive customer service, gross and net growth.

Job Responsibilities

• Forecasts goals and objectives for the service departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service department managers and warranty administrators.
• Ensures Service Managers maintain reporting systems required by general management and the manufacturer.
• Monitors and controls the performance of the service departments using appropriate reports, tracking systems, and surveys.
• Holds monthly meetings with Service Managers to review departmental performance.
• Works directly with Warranty Administrators to monitor and administer warranty claims, as well as understands and maximizes warranty claim profits.
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
• Works with Service Managers to find ways to improve the overall profitability of the dealership.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Communicates daily with all service departments to stay abreast of departmental operations and issues.
• Helps to develop and implement marketing plans which will promote new and repeat business.
• Ensures the service departments maintain good working relationships with customers to encourage repeat and referral business.
• Strives for harmony and teamwork within the departments and with all other departments.

Education and/or Experience
Four to ten years related experience and/or training; or equivalent combination of education and experience.

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier.
• Must reside in Colorado
• Travel to Oklahoma weekly for Monday corporate meetings.
• Must be willing to travel to Oklahoma when necessary.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to talk or hear; walk, sit, and reach with hands and arms. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

What We Offer

Perks & Benefits

Fowler offers medical, vision, dental life & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. Fowler also offers the Mamava Lactation Pods for customers and personnel.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair.

• The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.
• Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.
• Our dedication to the development and advancement of our people, technology and systems will help us get there together.
• Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. 

Salary : $180,000 - $240,000