Popeyes Assistant Manager

The Assistant Manager balances the role of being a servant leader delivering exceptional performance. They also understand the importance of providing an engaging environment for restaurant teams and the guest, while focusing on the operations of the restaurant. Popeyes Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.

Essential Responsibilities

Develop Servant Leaders

Puts your people and restaurant first not yourself
Models Servant Leadership by putting the people and restaurant first
Welcomes new team members and provides them with the training needed to do their job
Leads inspiring team huddles that motivate and inform the team
Ensures team members experience ongoing training and development
Builds the capability of the shift supervisors and prepares them for their next level
Consistently thanks the team and celebrates success

Create Memorable Experiences

Creates a service experience so good the guest can't wait to come back to Popeyes

Actively coach

Service Basics -train, observe, provide feedback and celebrate
Monitors Speed of Service to ensure delivery of guest expectations
Ensures the restaurant is welcoming and clean
Ensures product quality and that all operations standards are met
Partners with the Restaurant General Manager and team to evaluate and improve guest metrics and feedback. Implements action plan to address guests' needs

Administration

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
Ensures accuracy of daily numbers, cash handling and HACCP Logs
Reviews inventory efficiencies to create product orders
Evaluates and implements cost controls
Monitors people charts and production planning and makes necessary adjustments
Creates and monitors schedule and manages new team member on-boarding process
Implements action plans to address employee needs and Operational Assessments

Required Knowledge, Skills and Abilities:

Excellent guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests and team members
Ability to resolves issues in compliance with Popeyes standards
Available to work all shifts; open, close, weekends and holidays
Education and Experience:
Must have high school diploma or equivalent
Minimum of 1-2 years supervisory experience
Physical Demands
Must be able to lift up to 70 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous weighing no more than 70 pounds.
Consistently handles product preparation.
Ability to kneel to utilize proper lifting procedures and to open safe.
Consistently lifts for product preparation, stocking and inventory.