What are the responsibilities and job description for the Lead Product Experience Strategist position at Fourways Consulting Services?
Job Title: Lead Product Experience Strategist
Location: Charlotte, NC - Only local resource
Work Model: Hybrid (3 days/week onsite)
Travel: Required (field research & stakeholder engagement)
Client: Healthcare
Must Have:
- Must have influenced/changed/stopped product decisions before build
- Strong workflow/process thinking (not UI/design-heavy profiles)
- Proven quantified business impact (cost, time, risk, errors)
- Ownership mindset (not advisory-only candidates)
Role Summary:
The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.
This is not a UI design or research-only role.
Key Responsibilities:
Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)
Influence decisions on what to build, change, defer, or stop before development
Define future-state workflows and experience direction that improve efficiency and scale
Partner early with Product and Engineering to challenge assumptions with evidence
Support build vs. buy decisions based on workflow and data impact.
Required Experience
- 7–10 years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
- Strong operational workflow thinking (beyond UI or features)
- Proven ability to influence product decisions upstream
- Experience quantifying business impact and clearly communicating outcomes
- Comfortable influencing without formal authority
- Healthcare or other complex/regulated domains preferred
Non‑Negotiable Screening Criteria:
Influencing, changing, or stopping product decisions before build
Identifying high-impact workflow issues others missed
Quantified business impact (time, cost, errors, or risk)
Ownership of outcomes, not advisory-only contributions
Market-Equivalent Titles (For Sourcing):
Product Experience Strategist
Service Design Lead / Senior Service Designer
Product Strategy Lead
UX Strategist (Senior/Lead)
Experience Strategy Lead
CX Strategist (complex operations)
Strategy-focused Product Manager