Executive Assistant / Customer Service Manager

Our client, a fast-growing lifestyle apparel brand that’s reshaping the intersection of culture, community, and elevated living. Known for collaborations with celebrities, top organizations, and cultural tastemakers, this brand has partnered with iconic venues and figures to create buzz-worthy experiences. As it expands, the company is looking for passionate, detail-oriented individuals to join a creative, entrepreneurial team where every contribution helps shape the future of the brand.

The Role

This hybrid position blends Executive Assistant responsibilities with Customer Experience management. You’ll support the Founder/CEO, acting as their organizational backbone, while also leading customer interactions and membership growth. The ideal candidate thrives wearing multiple hats, balancing structure and detail with people-facing, high-energy work.

Key Responsibilities

Executive Support:

• Manage scheduling, inbox oversight, and communications for the Founder/CEO.
• Attend meetings, take notes, and ensure follow-up on action items.
• Assist in coordinating production rollouts and internal workflows.

Customer Experience:

• Serve as the first point of contact for customers, delivering warm, solution-focused responses.
• Manage inbound messages across channels, including social media (primarily Instagram).
• Support the growth and engagement of a subscription membership program.

Operations & Brand Growth:

• Assist with event coordination, vendor communication, and special projects.
• Support the execution of high-profile collaborations and initiatives.
• Jump in wherever needed in a highly collaborative, all-hands-on-deck environment.

Qualifications

• 3–5 years of experience in a hybrid EA/Customer Service/Operations role (start-up or lifestyle brand experience a plus).
• Exceptional organizational skills and ability to juggle competing priorities.
• Strong interpersonal skills; approachable, energetic, and team-oriented.
• Flexible, resourceful, and willing to take on tasks big or small.
• Proficiency in Microsoft Office, Google Suite, and CRM/communication platforms; comfortable managing social media DMs.
• Passion for lifestyle, culture, and delivering elevated customer experiences.

What We Offer

• Competitive salary ($60k–$90k, DOE).
• Hybrid work schedule: 4 days in-office during training, then 3 days in-office once fully onboarded.
• Direct exposure to the Founder/CEO and opportunities to contribute to business growth.
• Room to expand into membership, subscription, and customer engagement strategy.
• Collaborative, creative culture with high-profile partnerships and exciting projects.