What are the responsibilities and job description for the Senior Real Estate Servicing Specialist (Cash T&I Default Support) position at FourLeaf Federal Credit Union?
It Starts With Our Employees
FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.
What You’ll Do
The Senior RES Specialist (Cash T&I Default Support) is the primary point of contact for internal and external customers requiring support with real estate loan servicing functions. The role ensures accurate and timely handling of escalations, documentation requests and coordination with internal teams and external partners, while maintaining strong compliance and service standards.
Core Contributions
- Manage the Real Estate Oversight email inbox by responding promptly and accurately to escalated inquiries and documenting all actions in Member Connect and/or Cenlar Case Management. Contact members directly when appropriate.
- Resolve complex loan servicing issues using strong analytical skills, sound risk judgement and knowledge of regulatory and investor guidelines.
- Perform routine audits of subservice activities, including escrow disbursements, billing statements and suspense account activity and report findings and trends to the RE Oversight Team.
- Identify and recommend process improvements through root cause analysis and collaboration with internal partners to enhance efficiency and experience.
- Process daily branch payments, daily draw wires, Fixed Rate Loan Option (FRLO) requests and monitor the Escrow Refunds Payable GL to ensure timely clearing within 2 business days.
- Support additional tasks assigned by management to enhance team operations and adaptability.
- Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals.
Assets You Will Bring
- High School Diploma or GED required.
- Minimum of 3-5 years customer service experience in a banking or lending setting.
- Licenses: Must have notary license or be willing to obtain.
- Computer Skills: Microsoft Office & Adobe.
The estimated salary for this role is $25.00 - $30.00 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)
What Sets Us Apart?
In addition to our comprehensive benefits, we invest in employee connection and well-being through:
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive “Water Cooler Chats”
- Clubs, sports, and social events
- Food truck days
….and more!
Who is FourLeaf?
FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.
We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.
As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.
Salary : $25 - $30