Reportable Events Program Manager

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Enterprise Risk Reportable Events Program Manager reports to the Senior Manager Governance Risk, supporting the program governance and development in addition to monitoring, tracking and reporting incidents, issues, and losses for FourLeaf. This role will support FourLeaf’s risk management framework by ensuring effective capture, investigation, root cause analysis, remediation tracking, and regulatory reporting of risk events.

Core Contributions

• Risk Incident Management
• Lead the enterprise-wide process for identifying, documenting, and analyzing risk incidents (e.g., operational errors, compliance breaches, system failures).
• Facilitate timely root cause analysis and ensure accountability for even resolution.
• Ensuring incidents are escalated appropriately and in accordance with severity thresholds.
• Issue and Action Plan Management
• Manage the lifecycle of risk issues and related remediation actions, including regulatory findings, audit issues, and self-identified control gaps in alignment with COSO.
• Track and report on issue remediation progress, aging issues, and overdue action plans to senior risk and business leaders.
• Partner with business units and risk owners to drive timely closure and sustainable resolution of issues.
• Loss Data Collection and Reporting
• Oversee the recording and classification of operational loss events in alignment with Basel/industry standards.
• Analyze trends in loss data and provide insights to improve risk mitigation and control effectiveness.
• Coordinate quarterly and annual loss reporting to internal stakeholders and regulatory bodies as required.
• Governance and Reporting
• Develop and maintain policies, procedures, and standards for incident, issue, and loss data management.
• Provide regular reporting and dashboards for board reporting, senior management, and the regulators.
• Support risk assessments and scenario analysis using internal loss data and industry benchmarks.
• Cross-Functional Collaboration
• Partner closely with Compliance, Legal, Audit and business lines to enhance risk awareness and response.
• Support Leadership as a key contact for Risk Management during internal and external audits of the Reportable Events framework and program.
• Act as a subject matter expert and advisor for business units on the risk event and issue management processes.
• Support technology enhancements to incident and issue management tools/systems.
  

Assets You Will Bring

• Bachelor’s degree in Business Administration, Risk Management, Finance, or related field or equivalent work experience.
• 5-7 years of experience in operational risk, internal audit, or risk governance roles within the financial services industry.
• Strong knowledge and understanding of incident and issue management frameworks, regulatory expectations, and operational risk principles.
• Experience with risk management tools/systems (e.g., Archer, Metric Stream, Service Now GRC or similar).
• Strong analytical, critical thinking, time management, and problem-solving skills.
• Experience in program management, preferably in corporate or financial institution setting.
• Experience with enterprise risk and control self-assessment (RCSA) programs.
• MS Office Suite with expertise in Excel and PowerPoint, in addition to general operation of standard office equipment such as Office 365 etc.
• Experience with Governance Risk and Compliance tools.
  
  

The estimated salary for this role is $92,308 - $110,770 annually. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days
  
  

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.